Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Hallmark

Oronogo,MO

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

19
19
years of professional experience

Work History

Auto Care Center Coach

Wal-Mart Supercenter
09.2022 - 09.2024
  • Managed schedules, ensuring efficient use of time and resources for optimal results.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Auto Care Center Shop Supervisor

Wal-Mart Supercenter
03.2017 - 09.2022
  • Checked incoming orders and organized new stock.
  • Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
  • Mentored and trained new employees to ensure consistent service standards across the team.
  • Developed strong team dynamics, fostering a positive work environment for all staff members.
  • Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to productivity.
  • Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
  • Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
  • Assisted in visual merchandising efforts, creating appealing displays that showcased products effectively.
  • Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
  • Collaborated with upper management to establish goals and objectives for the store''s performance.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Managed efficient teams of up to 8 employees.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.

Automotive Technician

Wal-Mart Supercenter
08.2005 - 03.2017
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.

Education

High School Diploma -

Carthage High School
Carthage, MO
05.2000

Skills

  • Performance analysis
  • Trend assessment
  • Workplace safety
  • Issues resolution
  • Equipment maintenance and repair
  • Task delegation and prioritization
  • Vehicle maintenance and repair
  • Sales and marketing
  • Recruiting and Hiring
  • Microsoft
  • Inventory organization

Timeline

Auto Care Center Coach

Wal-Mart Supercenter
09.2022 - 09.2024

Auto Care Center Shop Supervisor

Wal-Mart Supercenter
03.2017 - 09.2022

Automotive Technician

Wal-Mart Supercenter
08.2005 - 03.2017

High School Diploma -

Carthage High School
Stephen Hallmark