Stephen Hamilton
Senior Moving Coordinator
Little Elm,TX
Summary
Dynamic Senior Moving Coordinator at All My Sons Moving, adept at route planning and customer service, achieved heightened satisfaction through tailored move plans. Proven problem-solver, fostering teamwork and operational efficiency while ensuring compliance with regulations. Recognized for training new employees and enhancing service standards, contributing to a collaborative work environment.
Overview
15
15
years of professional experience
Work History
Senior Moving Coordinator
All My Sons Moving
Dallas, Oregon
01.2022 - Current
- Developed custom move plans tailored specifically to individual client needs, leading to increased customer satisfaction ratings.
- Ensured compliance with all federal transportation regulations as well as state-specific requirements when planning interstate moves.
- Provided support to team members as needed, fostering a positive work environment that encouraged collaboration and efficiency.
- Assisted in training new employees on company policies, procedures, and best practices to maintain high-quality service standards across the board.
- Handled complex situations requiring problem-solving skills; quickly adapted strategies based on unforeseen challenges that arose during the moving process.
- Coordinated logistics of long-distance moves involving multiple parties or locales, optimizing timelines while minimizing disruptions for clients.
- Maintained detailed records of all moves, facilitating easy tracking of past projects and future improvements.
- Collaborated with sales representatives to provide accurate quotes for potential clients, ensuring transparency and trustworthiness from the start.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Valet
Lone Star Valet
Frisco, TX
02.2021 - 01.2022
- Resolved customer complaints through calm, constructive communication.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Issued and collected claim tickets and processed valet parking fees.
- Provided punctual, polite valet services to uphold professional standards.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Inspected vehicles to verify condition ahead of customer returns.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Helped guests unload and load luggage.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Logged and documented parked vehicle details for accurate records.
- Answered guest's questions about property amenities and services.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Contributed to overall company success by consistently meeting or exceeding performance targets in areas like customer satisfaction ratings and efficiency metrics.
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
- Ensured timely vehicle retrieval, enhancing guest experience during peak hours.
- Upheld cleanliness standards in the valet area by removing trash, sweeping debris, and organizing equipment daily.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
Packer/Puller/Loader and Unloader
Amazon
Irving, Texas
01.2021 - 01.2022
- Maintained a clean and organized work environment, promoting safety and productivity.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Assisted in inventory management, conducting regular counts and reporting discrepancies.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Guest Experience Manager
Cava Grill
Plano, TX
03.2019 - 12.2020
- Established partnerships with local attractions, providing exclusive deals for hotel guests while supporting the surrounding community''s economy.
- Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Mentored junior staff members in best practices for delivering outstanding service experiences to guests from diverse backgrounds.
- Introduced innovative upselling techniques that resulted in increased revenue from add-on services and amenities.
- Maximized occupancy rates through strategic rate management during peak seasons or special events within the area.
- Coordinated internal communications between departments effectively, reducing misunderstandings or delays impacting the guest experience negatively.
- Improved overall online ratings by addressing negative reviews constructively and showcasing improvements made as a result of guest feedback.
- Analyzed guest data to identify trends and areas for improvement in service delivery.
Manager
Taco Bell
The Colony, TX
11.2017 - 01.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Shift Leader
Culver's Restaurant
The Colony, Texas
02.2016 - 11.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
Team Member
Whataburger
The Colony, TX
06.2011 - 07.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
Education
High School Diploma -
The Colony Highschool
The Colony, TX01-2011
Skills
Load management
Strong organization
Warehouse operations
Route planning
Transportation
Scheduling expertise
Teamwork
Incident investigation
Customer service
Problem-solving
Labor management
Time management
Team leadership
Timeline
Senior Moving Coordinator
All My Sons Moving
01.2022 - Current
Valet
Lone Star Valet
02.2021 - 01.2022
Packer/Puller/Loader and Unloader
Amazon
01.2021 - 01.2022
Guest Experience Manager
Cava Grill
03.2019 - 12.2020
Manager
Taco Bell
11.2017 - 01.2019
Shift Leader
Culver's Restaurant
02.2016 - 11.2017
Team Member
Whataburger
06.2011 - 07.2016
High School Diploma -
The Colony Highschool