Stephen Hammock
Phenix City
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
Work History
Roadside Assistance Dispatcher
Allstate Corp
Dallas
10.2017 - 03.2019
- Coordinated roadside assistance requests for timely dispatch to service providers.
- Managed communication between customers and service technicians during emergency situations.
- Utilized GPS systems to track vehicle locations and optimize response routes.
- Assisted team members in troubleshooting customer issues and providing solutions.
- Trained new dispatchers on company protocols and customer service standards.
- Monitored call volume and adjusted dispatch strategies to meet demand fluctuations.
Customer Service Representative
Walmart
Phenix City
03.2012 - 06.2015
- Managed customer inquiries through phone and in-person interactions.
- Assisted customers with product selections and service recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the service area.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Lead
Official Payments Corporation
Auburn
07.2013 - 02.2015
- Led team in resolving customer inquiries and complaints effectively.
- Trained new staff on customer service protocols and best practices.
- Developed training materials to enhance team knowledge and performance.
- Implemented quality assurance measures for consistent customer interactions.
- Mentored team members to foster professional growth and teamwork.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
Mail Sorter
Aflac
Auburn
11.2010 - 02.2014
- Sorted incoming mail for efficient distribution to departments.
- Operated machinery for automated mail processing and sorting.
- Maintained accurate logs of received and dispatched mail items.
- Inspected mail for discrepancies and reported issues promptly.
- Trained new staff on mail sorting techniques and equipment usage.
- Organized work area regularly for efficient operation of tasks.
Customer Service Manager
Afni Inc, Verizon
Opelika
03.2009 - 05.2012
- Led customer service team to enhance service quality and efficiency.
- Trained staff on company policies and effective communication techniques.
- Monitored daily operations to ensure compliance with service standards.
- Developed training materials to improve team performance and knowledge.
- Resolved customer complaints through effective problem-solving strategies.
Customer Service Representative
Bama Lanes
Phenix City
10.2007 - 09.2009
- Managed customer inquiries through phone and in-person interactions.
- Assisted customers with product selections and service recommendations.
- Processed transactions accurately using point-of-sale systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Science - Mathematics Education
Columbus Technical College
Columbus, GA 04.2020 - 05.2025
Continental Academy
Miramar, FLSkills
- Customer communication
- Emergency response
- GPS utilization
- Dispatch coordination
- Problem resolution
- Service provider management
- Quality assurance implementation
- Reliability and punctuality
- Problem-solving
- Excellent communication
Languages
English
Full Professional
Urdu
Limited
Timeline
Bachelor of Science - Mathematics Education
Columbus Technical College
04.2020 - 05.2025
Roadside Assistance Dispatcher
Allstate Corp
10.2017 - 03.2019
Customer Service Lead
Official Payments Corporation
07.2013 - 02.2015
Customer Service Representative
Walmart
03.2012 - 06.2015
Mail Sorter
Aflac
11.2010 - 02.2014
Customer Service Manager
Afni Inc, Verizon
03.2009 - 05.2012
Customer Service Representative
Bama Lanes
10.2007 - 09.2009
Continental Academy
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