Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephen Hammonds

San Antonio,TX

Summary

  • Professional insurance specialist with track record of delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals.
  • Experienced with troubleshooting and optimizing digital systems to ensure seamless operations. Utilizes advanced technical skills and innovative problem-solving techniques to deliver high-quality solutions. Knowledge of adapting to new technologies swiftly and working collaboratively within team environments to achieve project goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Insurance Agent

USAA International
02.2022 - Current
  • Analyze client risk profiles and develop tailored insurance solutions, focusing on comprehensive coverage optimization and strategic risk assessment.
  • Partner with underwriting teams to structure optimal coverage solutions, facilitating smooth policy implementation and member onboarding.
  • Create data-driven insurance solutions by analyzing client risk profiles, leading to improved portfolio protection and reduced exposure to potential risks during P3 initiative.

Client Relations Sales Manager

Subaru of Newton
02.2017 - 03.2020
  • Implemented weekly CRM strategies to increase digital foot traffic with customer interactions, which resulted in a conversion rate increase of 12% over previous year.
  • Engineered data-driven sales strategies by analyzing market trends and customer preferences, creating targeted solutions for diverse client segments.
  • Orchestrated market research and competitive analysis to identify growth opportunities, while developing dynamic pricing strategies and sales forecasting models.

Automotive Sales Manager

Johnstons Subaru
Middletown, NY
05.2013 - 02.2017
  • Exceeded sales forecasting by 20% from 2015 through 2017 by utilizing data analytics to predict market trends and adjust sales strategies accordingly.
  • Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
  • Conducted comprehensive market research to identify emerging trends in the automotive industry and make informed decisions regarding inventory offerings accordingly.

Co-General Manager

Sams Club
06.2009 - 05.2013
  • Increased overall team efficiency by implementing an innovative management program called "The CIR Program" (coaching in reverse).
  • Improved operational efficiency by analyzing workflows, identifying bottlenecks, and implementing targeted process improvements.
  • Enhanced customer experience by implementing targeted service improvements based on client feedback and market research data.

Education

Some College (No Degree) - IT Support Professional (CompTIA ITF & A+)

CompTIA
Downers Grove, IL

MBA - Public Administration

American Public University
Charles Town, WV
01.2022

BA - Business Administration

American Public University
Charles Town, WV
01.2017

Associate of Applied Science - Accounting

Ashworth University
Norcross, GA
01.2009

Skills

  • Skilled in utilizing Adobe Analytics
  • Experienced in Tableau visualization techniques
  • Collaborative project coordination
  • Critical thinking and analysis
  • Skilled in managing competing priorities

Certification


  • International Insurance Agent (2023)
  • Insurance Agent IP1 & IP2 (2022)

Timeline

Insurance Agent

USAA International
02.2022 - Current

Client Relations Sales Manager

Subaru of Newton
02.2017 - 03.2020

Automotive Sales Manager

Johnstons Subaru
05.2013 - 02.2017

Co-General Manager

Sams Club
06.2009 - 05.2013

Some College (No Degree) - IT Support Professional (CompTIA ITF & A+)

CompTIA

MBA - Public Administration

American Public University

BA - Business Administration

American Public University

Associate of Applied Science - Accounting

Ashworth University

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