Stephen Harris
Louisville,KY
Summary
Seasoned Machine Operator offering experience in high-volume assembly line production. Dedicated to rigorous inspection with commitment to follow-through and preventive maintenance. Knowledgeable in use of equipment, tools and CNC logic. Skilled Production Worker offering 5 plus years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Produce Selector
Food Performance Group/Vistar
10.2023 - Current
- Improved order accuracy by meticulously selecting and organizing produce items.
- Ensured proper storage conditions for perishable goods, maintaining freshness and quality.
- Streamlined inventory management by consistently updating stock levels and replenishing supplies as needed.
- Enhanced customer satisfaction with attentiveness to specific requests and timely order fulfillment.
- Collaborated with team members to maintain a clean, organized, and efficient work environment.
- Assisted in the training of new produce selectors, sharing best practices and ensuring consistency in performance standards.
- Maximized productivity by skillfully operating equipment such as pallet jacks and forklifts for safe material handling.
- Demonstrated adaptability in adjusting to varying workload demands during peak seasons or promotional events.
Owner/Operator/Administrator
Nice Touch Lawn Care & More
03.2016 - Current
- Performed statistical analyses to gather data for operational and forecast team needs.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Trained and motivated employees to perform daily business functions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors to purchase and set up equipment and services.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Managed company schedule to coordinate calendar and arrange travel.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Targeted new customers to grow geographic reach and increase revenue.
- Maintained up-to-date administrative records to monitor operational conditions.
Package Handler
FedEx Ground
03.2021 - 09.2023
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assembled, sealed and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
- Followed verbal and written instructions to properly move and ship products.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Removed debris and hazardous materials from packing area to avoid contamination.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Mail Carrier Technician
United States Postal Service, USPS
12.2014 - 01.2018
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Distributed mail on foot to residences and businesses, delivering to approximately 300 customers per shift.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Clerk/Receptionist
United States Postal Service, USPS
11.2013 - 01.2014
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Arranged meetings and coordinated resources for use by attendees.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Lead Customer Service Representative
Burlington Coat Factory
01.2010 - 03.2011
- Planned schedules and workflows based on expected customer demands.
- Responded to customer calls and emails to answer questions about products and services.
- Reviewed associate performance to identify training needs.
- Resolved concerns with products or services to help with retention and drive sales.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
Clerk/HR Receptionist
Motorcycle Superstore
01.2008 - 01.2010
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors to purchase and set up equipment and services.
- Executed record filing system to improve document organization and management.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Answered and redirected incoming phone calls for office.
Produce Selector
Dr. Pepper/Snapple Group
03.2011 - 03.2013
Education
Exercise Science
University of Louisville
Louisville, KYHigh School Diploma - College Prep
Butler Traditional High School
Louisville, KY05.2008
Skills
- Maintaining Clean Work Areas
- Hand and Power Tools
- Heavy Lifting
- Modifications and Adjustments
- Active Listening
- Critical Thinking
- Loading and Unloading Protocols
- Minor Repairs
- Settings Control and Calibration
- Operations Support
- Forklift and Pallet Jack Operation
- Warehouse Operations
- Production Equipment Experience
Timeline
Produce Selector
Food Performance Group/Vistar
10.2023 - Current
Package Handler
FedEx Ground
03.2021 - 09.2023
Owner/Operator/Administrator
Nice Touch Lawn Care & More
03.2016 - Current
Mail Carrier Technician
United States Postal Service, USPS
12.2014 - 01.2018
Clerk/Receptionist
United States Postal Service, USPS
11.2013 - 01.2014
Produce Selector
Dr. Pepper/Snapple Group
03.2011 - 03.2013
Lead Customer Service Representative
Burlington Coat Factory
01.2010 - 03.2011
Clerk/HR Receptionist
Motorcycle Superstore
01.2008 - 01.2010
Exercise Science
University of Louisville
High School Diploma - College Prep
Butler Traditional High School
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