Stephen Head
Pahrump,NV
Summary
Top-performing AIT graduate with a proven track record of excellence, selected for a prestigious role within the US Army's inaugural THAAD activated battery. Recognized for outstanding achievements with the Army Achievement Medal.
Top sales producer at Nurse Rosie.
Additiinally, I bring a competitive edge from my sports background, as I played baseball from youth through College.
I launched a Hospice office in Georgia and was responsible for bringing Yardi's skilled nursing software to market in the US.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Enterprise Account Executive
Yardi Systems
02.2023 - Current
- Cultivated relationships with key stakeholders to drive enterprise-level client satisfaction.
- Negotiated contract terms and pricing structures to maximize revenue opportunities.
- Developed and executed account strategies to align with client goals and objectives.
- Analyzed market trends to identify new business opportunities and competitive advantages.
- Collaborated with cross-functional teams to enhance product offerings based on client feedback.
- Provided ongoing support and consultation to clients, ensuring optimal service delivery.
- Led initiatives to streamline sales processes, improving overall efficiency and effectiveness.
- Managed a portfolio of high-value accounts, ensuring timely renewals and upselling opportunities.
- Delivered comprehensive product presentations and demonstrations, showcasing the value proposition to potential clients.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Generated new contacts through networking and cold calling.
- Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple touchpoints.
- Coordinated post-sales support efforts between technical teams and clients for smooth onboarding experiences.
- Facilitated client success by maintaining open lines of communication and addressing concerns promptly, fostering long-lasting business relationships.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
Account Manager
Dun & Bradstreet
03.2021 - 01.2023
- Meet and surpass annual, quarterly and monthly revenue goals through new partner acquisition and growing existing partnerships.
- Responsible for partner retention, upsell and cross-sell opportunities.
- Responsible for prospecting, qualifying, negotiating, closing, initiating the implementation new partnerships and ensuring they monetize.
- Act as the quarterback on new opportunities and are responsible for bringing in appropriate resources into the opportunity. Responsible for gaining internal alignment with business partners, including legal, finance, pricing, and product teams.
- Capable of articulating a clear understanding of D&Bs products and content across functional areas. Must be able to create compelling use cases for potential partners.
- Embed myself as a trusted business partner into the customers environment to understand and influence their selling model, business plan, and end user value proposition.
- Establish and maintain expertise in prospective partner use cases. Provide support, open cases, follow up and close cases for clients that need assistance.
- Be the subject matter expert with Business credit solutions, digital marketing solutions, and risk management solutions.
Regional Account Manager
Rosie Connectivity Solutions
11.2019 - 02.2021
- Maintain and increase market share by executing a territory plan with over 250 facilities in the Midwest and Southeastern United States.
- Maintain positive customer relations by problem solving concerns on a timely basis and providing continuous on-going customer support.
- Create and present contractual agreements for medical equipment, supplies, and accessories using single source buying power or GPO purchasing.
- Develop and Implement sales strategies for my territory, consisting of total states.
- Utilize emails blasts, marketing campaigns, trade shows, cold calls, and referrals to generate and increase my territory business profile.
- Daily utilization of CRM, Acumatica, to log/track/document into account profiles.
- Monthly/Quarterly/Yearly forecasting with realistic growth goals while obtaining my KPI's
- Generate proposals, continuous follow up's and close contracts for a variety of Nurse Rosie products including: Vital sign carts, AED's, NPWT systems, UV disinfectant systems, EMR connectivity equipment & software, and bladder scanners
- Continually offer and upsell disposable supplies and products to the end user
- Daily account management to include: Setting demo's, care calls, follow ups, 6 month audits, supply adjustments, renewal agreements for customer retention, and complete customer care
Clinical Liaison
THA Group
05.2017 - 11.2019
- Serve as a liaison between hospitals and nursing home facilities by dealing directly with Social Services, Discharge Planners, and Case Managers.
- Prompt response to referrals/inquiries and performs diligent follow up.
- Evaluate potential patients needs on an individual basis to determine what level of care is needed.
- Handle incoming referrals with utmost care, closely following HIPPA regulations, and follow up with families to consult and educate them on Hospice and/or Home Health
- Day to day utilization of CRM, daily sales reports, emails, google docs and calendar.
- Verify insurance information on potential patients, and complete any pre-certifications (related to patient care) that potential patients may need upon admission.
- Order tracking in McKesson from SOC until discharge.
- Responsible for getting orders signed and keeping all orders under 30 days
- Coordinate with Hospital CMS, physicians and patient care teams to ensure smooth transition of care for referral and patients. Community Relations Director - Thrive Senior Living
Community Relations Liaison
Hospice Care of Georgia
08.2015 - 05.2017
- Manage and maintain partnerships with local Hospitals, Skilled nursing facilities, Assisted Living facilities, PCP's, Senior centers, etc.
- Responsible for building and branding the HCG name within our community as well as medical facilities.
- Work closely with social workers, case management teams, physicians, nurses and families.
- Handle incoming referrals with utmost care, closely following HIPPA regulations, and follow up with families to consult and educate them on Hospice benefit.
- Day to day utilization of CRM, daily sales reports, emails, google docs and calendar. Clinical Liaison - THA Group
14E, Patriots Missile Operator
Military Service Branch
03.2007 - 02.2009
- Was in the top of my class within AIT and was chosen to be in the first ever THAAD unit within the Army's Air Defense.
- Commendations: Good conduct medal Army Achievement medal
Education
High School Diploma -
Wayne County HS
B.A - Media Communications in TV/Video Production
Johnson University
Knoxville, TN05.2013
Skills
- Comp Skills
- Time management
- Video Production
- Video Editing
- Branding
- Google Docs
- Business Development
- Sales
- Sales management
- Customer relationship management
- Microsoft Office
- Inside sales
- Outside sales
- Customer service
- Account Management
- Salesforce
Certification
- Combat Life Saver Certification
- Ability to multitask
- Disciplined, honest & dependable
- Strong work ethics
- Ability to learn new procedures quickly
- Ability to adapt to a fast changing environment
- Strong communication skills
- Proven leadership
- Excellent interpersonal skills
- Home Health
- Hospital
- M. Office
- Event Marketing
- Branding
- Excel
- Video Production
- Business Development
- Video Editing
- Hospice Care
- Google Docs
- Public Relations
- Filming
- Project Management
- McKesson
- Account Management
- Forecasting
- Sales Management
- Pricing
- CRM Software
Timeline
Enterprise Account Executive
Yardi Systems
02.2023 - Current
Account Manager
Dun & Bradstreet
03.2021 - 01.2023
Regional Account Manager
Rosie Connectivity Solutions
11.2019 - 02.2021
Clinical Liaison
THA Group
05.2017 - 11.2019
Community Relations Liaison
Hospice Care of Georgia
08.2015 - 05.2017
14E, Patriots Missile Operator
Military Service Branch
03.2007 - 02.2009
B.A - Media Communications in TV/Video Production
Johnson University
High School Diploma -
Wayne County HS
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