Stephen Henderson
Summary
Proactive Fleet Manager and Operations Coordinator with extensive experience in vehicle inspections, preventive maintenance programs, and regulatory compliance. Successfully improved communication across departments, optimized operational plans, and maximized resource utilization. Skilled in scheduling, and maintaining strong client relationships, driving efficiency and safety. Operated in hostile war time environments, keeping an honorable service, while maintaining morale of others for maximum efficiency.
Overview
27
27
years of professional experience
Work History
Fleet Manager
Sweet Honey
2013.08 - Current
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Increased fleet safety by implementing regulatory standards and utilizing best practices in risk management.
- Suggested actionable improvements to increase efficiency and reduce expenses.
Operations Coordinator
Lake Ann Camp
2015.12 - 2018.12
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Provided direction and guidance to internal teams in order to achieve targets.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Oversaw day-to-day operations of large teams across several sites.
Squad Leader for Downed Aircraft Recovery/HVAC Technician
United States Army
2006.11 - 2013.02
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
- Operated heavy equipment, fire equipment and mobile Incident Command Center vehicle.
- Developed tailored training programs to address individual skill gaps, resulting in improved performance across the entire squad.
- Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
- Provided critical input to higher-level decision-makers during strategic planning sessions based on first-hand experiences from field operations.
- Managed logistical aspects of squad operations, ensuring all necessary supplies and resources were available for mission completion.
- Adapted quickly to changing conditions on the battlefield, allowing the squad to maintain focus on primary objectives without being distracted by unforeseen challenges.
MOS Instructor/ Communications Chief/ Multichannel Transmission Systems Operator
United States Marine Corps
1997.08 - 2006.11
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Prepared field operations plans and site surveys.
Education
Bachelor of Science - Psychology
Campbell University
Buies Creek, NC05.2012
Skills
- Fleet Management
- Scheduling
- Occupational Instructor
- Field Operations Planner
- Class A CDL
- Calm Under Extreme Conditions
Timeline
Operations Coordinator
Lake Ann Camp
2015.12 - 2018.12
Fleet Manager
Sweet Honey
2013.08 - Current
Squad Leader for Downed Aircraft Recovery/HVAC Technician
United States Army
2006.11 - 2013.02
MOS Instructor/ Communications Chief/ Multichannel Transmission Systems Operator
United States Marine Corps
1997.08 - 2006.11
Bachelor of Science - Psychology
Campbell University
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