Stephen Henderson
Tampa,FL
Summary
Personable and resourceful individual with strong organizational skills and positive, upbeat attitude. Familiar with essential business operations and financial management, possessing strong problem-solving and decision-making abilities. Capable of driving successful outcomes and fostering growth to enhance business performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner/Operator
Superior Paver Seal LLC
01.2022 - 12.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Performed high-efficiency pressure washing.
- Applied various staining techniques to enhance concrete surfaces.
- Crafted advanced solutions utilizing two-part epoxy.
- Applied sealant to brick paver surfaces meticulously.
- Designed and implemented stencil patterns for finished concrete projects.
Foreman
Paramount Plumbing
06.2019 - 10.2022
- Conducted installation and maintenance of underground plumbing systems.
- Diagnosed issues and repaired sewage pipelines efficiently.
- Coordinated installation projects for optimal waste management solutions.
- Managed excavation tasks with precision equipment.
- Installing and maintaining water distribution systems.
Waiter
Charlie and Jake's Brewery Grille
06.2020 - 02.2021
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Foreman
Accredited Firestop
12.2018 - 01.2020
- Implemented security measures through firewall installation.
- Implemented fire caulk installation.
- Performed tasks related to installing plates.
- Completed projects involving advanced concrete core drilling techniques.
Sales Associate
John Lee Nissan / Mazda
01.2015 - 01.2019
- Recognized for driving high revenue through effective customer engagement.
- Directed growth initiatives for the business development center.
- Performed high-quality input of complex datasets while ensuring consistency.
- Exhibited resilience and dedication in overcoming challenges.
- Leveraged effective call techniques to boost sales opportunities.
Foreman
Driveways by design
01.2010 - 01.2015
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed and executed framing tasks across projects.
- Executed pouring of concrete slabs.
- Ensured products met quality standards before final approval.
- Installed and aligned brick pavers with precision.
- Performed precise cuts on brick pavers.
Foreman
Jim Brown Construction
02.2005 - 01.2010
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Inspected completed work to verify quality standards and compliance with criteria.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Reviewed project details to specify correct materials and equipment for job sites.
- Framing residential homes
- Framing commercial buildings
- Setting trusses (residential & commercial)
- Decking roofs (residential & commercial)
- Building walls (residential & commercial)
- Framing stairs (residential & commercial)
Education
High school diploma -
Bay High School
Tampa, FLSkills
- Construction Management
- Landscape Maintenance
- Plumbing
- Handyman
- Load & Unload
- Drywall installation
- Hand tool proficiency
- Heavy lifting
- Measuring skills
- Power tool operation
- Cutting techniques
- Excellent work ethic
- Worksite safety
- Ceiling repair
- Worksite preparation
- Material estimation
- Door insulation
- Door and window installation
- Door framing
- French door installation
- Reliability and punctuality
- Power tools proficiency
- Debris removal
- GPS navigation
- Hedge trimming
- Mowing techniques
- Landscaping design
- Mulching techniques
- Fertilizer application
- Leaf blowing
- Professionalism and appearance
- Weed control
- Strong work ethic
- Customer service
- Flexible and adaptable
- Lawn care
- Physically fit
- Landscape maintenance
- Jobsite safety
- Painting and plastering
- Roofing consultations
- Knowledge of roofing materials
- Tile roofing
- Metal roofing proficiency
- Roofing repairs
- Low-slope roofing systems
- Roofing installation
- Residential roofing
- Flat Roofing Techniques
- Roofing repair work
- Carpentry and structural repairs
- Framing and carpentry
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
Timeline
Owner/Operator
Superior Paver Seal LLC
01.2022 - 12.2024
Waiter
Charlie and Jake's Brewery Grille
06.2020 - 02.2021
Foreman
Paramount Plumbing
06.2019 - 10.2022
Foreman
Accredited Firestop
12.2018 - 01.2020
Sales Associate
John Lee Nissan / Mazda
01.2015 - 01.2019
Foreman
Driveways by design
01.2010 - 01.2015
Foreman
Jim Brown Construction
02.2005 - 01.2010
High school diploma -
Bay High School
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