Stephen Henry

As a logistics driver I am entrusted to transport a variety of vehicles including luxury cars,trucks and vans across the Bay area to company branches, local airports, car dealerships, car auctions and places of business. at the same time

• Ensured on-time deliveries by consistently adhering to strict schedules and managing time effectively.
• Operated with safety and skill to avoid accidents and delays.
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.

Prepared food and beverage items from hotel menu and presented to guest according to Hotel standards.

Engaged in guest hospitality experiences such as local area recommendations,directions and transportation.

• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.

Lease-Up Property, responsible for first contact with potential prospects for leasing, tour and highlight community features,process applications and credit checks. Communicate with current residents to address any issues and enter work orders also maintain lease files for new leases and renewal leases.

Proficient in use of Yardi and Onsite systems.

Maintain and update marketing for the property through various online media

• Encouraged prospective tenants to fill out applications after property tours.
• Escalated critical issues to property manager to ensure immediate resolution.
• Maintained thorough, accurate and compliant property records for internal and regulatory audits.
• Provided tours of the property to prospective tenants and offered valuable information in regards to its major features.

Floater and fixed position,responsible for promoting large luxury apartment communities in and around the Los Angeles area.

Exceeded monthly company sales objectives through team effort.

• Maintained a high customer approval rating as a result of dynamic service, exemplary support and interpersonal communication.
• Contacted and followed up with tenants on renewal notices.
• Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
• Provided tours of the property to prospective tenants and offered valuable information in regards to its major features.
• Conducted background checks on applicants.

New Construction Lease-Up Property.

Responsible for promoting new property.

• Provided tours of the property to prospective tenants and offered valuable information in regards to its major features.
• Maintained a high customer approval rating as a result of dynamic service, exemplary support and interpersonal communication.
• Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
• Checked rental eligibility by following Saferent and other software applications verification process.
• Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.