Stephen Henry
Flintstone,GA
Summary
Seasoned professional with a robust background in transportation and logistics, notably at SDH Trucking LLC. Excelled in roles from Driver to Owner/Operator and Dispatcher, showcasing unparalleled punctuality, vehicle maintenance acumen, and exceptional problem-solving skills. Proven track record of enhancing operational efficiency and fostering customer relationships, underpinned by a strong foundation in safety management and regulatory compliance.
Professional breakdown management expert prepared to drive results and uphold high standards in operational efficiency. Extensive background in emergency response coordination and quick problem resolution. Known for seamless team collaboration and adaptability to changing situations, while maintaining focus on critical skills such as troubleshooting and effective communication.
Overview
8
8
years of professional experience
Work History
Breakdown Coordinator
US XPRESS ENTERPRISES, INC
01.2025 - Current
- Coordinated breakdown operations to optimize resource allocation and minimize downtime.
- Oversaw dispatching processes, ensuring timely delivery of freight and compliance with regulations.
- Improved operational efficiency by coordinating breakdown response efforts and managing communication between technicians and customers.
- Facilitated cross-functional collaboration among various departments involved in addressing equipment malfunctions, ensuring seamless execution of coordinated response efforts.
- Worked with management in identifying mechanical failures.
- Experience with Cetaris, Loves & TA portals.
- Working with customers ,carriers and drivers to setup services needed to make necessary repairs to equipment.
- High performing agent quick and efficient problem solving while keeping costs low as possible.
- Walked drivers through situations such as being stuck in a small parking lot or dock area.
- Worked as a shift lead managing 3-5 agents in absence of a supervisor.
Driver
Sandyridge Trucking LLC
10.2024 - 01.2025
- Maintained clean driving record and obeyed traffic laws and regulations.
- Provided excellent customer service throughout delivery process.
- Maintained a clean driving record with no violations or citations on file.
- Communicated with customers to ensure timely and accurate deliveries.
- Demonstrated knowledge of local roads, traffic laws and regulations.
- Consistently met deadlines while ensuring safe driving practices were followed at all times.
- Performed routine maintenance on vehicles to promote longevity and prevent breakdowns.
- Adapted quickly to changing road conditions and weather patterns during routes.
- Ensured cargo was secured properly before beginning each route.
- Always available to coach other drivers and help with breakdowns.
Owner/Operator Truck Driver
SDH Trucking LLC
05.2018 - 10.2024
- Managed paperwork associated with each shipment including bills of lading and invoices ensuring accuracy and completeness.
- Performed basic maintenance tasks such as checking fluid levels and tire pressure as well as performing minor repairs when needed.
- Operated trucks over long distances in accordance with local laws and regulations while adhering to company policies and procedures.
- Successfully operated a trucking business, managing all aspects of the operation including hiring and training drivers, scheduling routes, and tracking expenses.
- Ensured compliance with Department of Transportation rules and regulations pertaining to hours of service, weight limits.
- Inspected vehicles before trips to locate and eliminate potential mechanical problems.
- Conducted pre-trip inspections to ensure compliance with safety regulations and reported any maintenance issues to management.
- Developed relationships with customers to ensure satisfaction with services provided and build repeat business opportunities.
- Demonstrated ability to work independently while meeting tight deadlines under pressure without sacrificing quality standards.
- Communicated effectively with dispatchers regarding pick up and delivery schedules or any changes in route plans due to traffic conditions.
- Provided excellent customer service by being courteous, reliable, punctual and helpful throughout the delivery process.
- Maintained accurate records of cargo transported, delivery times, fuel costs, and other related information for both current and future reference.
- Loaded and unloaded freight from trailers using appropriate tools such as pallet jacks or forklifts when necessary.
- Monitored vehicle performance through on-board computers to detect mechanical problems before they become major repairs.
- Adapted quickly to changing road conditions such as construction zones or detours resulting from accidents or weather events.
- Complied with all applicable Department of Transportation regulations to reduce risks.
- Performed emergency repairs and maintenance on vehicles to reduce delivery delays.
- Maintained accurate records of delivery confirmations and invoices.
- Entered order, product, and vehicle information into company databases for tracking.
- Managed hazardous materials shipments according to all safety protocols.
- Maintained vehicle with regular inspections, fluid level checks, and minor repairs.
- Monitored equipment and followed established procedures for transporting temperature-sensitive cargo.
- Checked conditions of trailers after contents have been unloaded to ensure that there has been no damage.
- Handled multiple drivers as well as driving at the same time also input, prepare, and invoiced all loads and checked for proper documentation to ensure the freight bills were paid.
- Managed safety and drivers logbooks, reviewed dash cam footage and coached drivers on being prepared for the unexpected.
- Non-Aggressive approach to dispatching drivers while keeping in the time frame allotted by the shipper/broker.
- Well mannered even in situations that maybe seen as high stress.
- Always try to find a solution to a problem while remaining professional and courteous.
Dispatcher
SDH Trucking LLC
05.2018 - 10.2024
- Managed hazardous materials shipments according to all safety protocols.
- Maintained vehicle with regular inspections, fluid level checks, and minor repairs.
- Monitored equipment and followed established procedures for transporting temperature-sensitive cargo.
- Checked conditions of trailers after contents have been unloaded to ensure that there has been no damage.
- Handled multiple drivers as well as driving at the same time also input, prepare, and invoiced all loads and checked for proper documentation to ensure the freight bills were paid.
- Managed safety and drivers logbooks, reviewed dash cam footage and coached drivers on being prepared for the unexpected.
- Non-Aggressive approach to dispatching drivers while keeping in the time frame allotted by the shipper/broker.
- Well mannered even in situations that maybe seen as high stress.
- Always try to find a solution to a problem while remaining professional and courteous.
- Maintained Carrier reefer units with experience in identifying potential issues, making repairs before unit could fail while loaded.
- Completed regular maintenance on Carrier Reefer/APU units
Billing Clerk
SDH Trucking LLC
05.2018 - 10.2024
- Managed billing sending invoices to customers/factoring company, checking records every 30 days to ensure payments were made in full.
Education
Diploma -
Heritage Highschool
Ringgold, GA05.2012
Skills
- Punctual and reliable
- Time management
- Vehicle inspection
- Vehicle maintenance
- Safety management
- Problem-solving
- Mechanical Experience
- TMS experience
- Decision-making
- Financial reporting
- Invoice processing
- Relationship building
- Regulatory compliance
- Collections
Timeline
Breakdown Coordinator
US XPRESS ENTERPRISES, INC
01.2025 - Current
Driver
Sandyridge Trucking LLC
10.2024 - 01.2025
Owner/Operator Truck Driver
SDH Trucking LLC
05.2018 - 10.2024
Dispatcher
SDH Trucking LLC
05.2018 - 10.2024
Billing Clerk
SDH Trucking LLC
05.2018 - 10.2024
Diploma -
Heritage Highschool