Stephen Hitzfeldt
Mandeville,LA
Summary
I HAVE BUILT A CAREER BASED ON INTEGRITY, COLLABORATIVE LEADERSHIP, INNOVATION AND RELATIONSHIP BUILDING. IN MY CURRENT ROLE, I WORK CROSS-FUNCTIONALLY ACROSS THE ORGANIZATION IN ORDER TO BEST SERVE THE NEEDS OF INTERNAL AND EXTERNAL CLIENTS WHILE MAINTAINING A BUDGET. I AM SEEKING TO JOIN A TEAM WHERE MY ATTENTION TO DETAIL, INNOVATION AND DESIRE TO BE A MENTOR CAN BE UTILIZED TO ENSURE EMPLOYEES ARE TREATED WITH RESPECT AND EMPATHY.
Overview
15
15
years of professional experience
Work History
Human Resources Trainer /Senior Recruitment Specialist
Hilton Riverside
10.2021 - Current
- Collaborated with department heads to create cross-functional curriculum to guide new hire orientation.
- Collaborated with senior leadership to identify opportunities for continuous improvement in organizational policies and practices related to human resources development.
- Supported performance evaluation program through scoring framework development.
- Contributed to company handbook and distributed documentation to new hires.
- Mentored junior HR professionals in best practices for instructional design and delivery techniques, fostering a culture of excellence within the team.
- Evaluated the effectiveness of training initiatives, making adjustments as necessary to optimize results and maximize return on investment.
- Developed captivating curriculum to train new employees on best practices and company protocol.
- Analyzed and evaluated training effectiveness and program outcomes.
- Built strong relationships with hiring managers to better understand their needs and ensure placement of top talent.
- Led onboarding activities for new employees to provide company introduction and role overviews.
- Handled onboarding background checks and drug screenings.
- Streamlined onboarding processes for new hires, resulting in increased retention rates and improved job satisfaction.
Food and Beverage Administator
THE RITZ-CARLTON
02.2016 - 05.2020
- Provide administrative support to Food and Beverage management, including the Executive Chef, Director of Food and Beverage, Banquet Chef, Food and Beverage Manager and assisting the entire team
- Manage all purchasing information; invoices, contracts and company credit card receipts ensuring accurate record keeping and timely submittal of documentation and expense reports to finance
- Build and maintain relationships with vendors and suppliers
- Assist management with record keeping within payroll system to ensure schedules, time and corrections are current
- People Soft and Kronos programs, also ADP workforce
- Coordinate meeting for varying Departmental Leaders, supervisors, and staff
- Keep meticulous notes of meeting minutes as requested by leadership
- MS Office Suite.
OPERATIONS SUPERVISOR
COURTYARD BY MARRIOTT
04.2009 - 02.2016
- Key player in working collaboratively with other areas of the operation to ensure all business, financial, guest satisfaction, revenue and workplace safety targets were met or exceeded
- On board training, inclusive of introduction to customer-based programing, daily procedures, standards and understanding benefits offered
- Responsible for payroll functions as it pertained to hours tracking, vacation requests, scheduling and submission of payroll to Pay Master
- PeopleSoft and Kronos programs
- Prepare, distribute, and communicate assignments across Front Office staff and departments
- Played key role in hiring, evaluating, counseling, and motivating and coaching a staff of 70 employees.
REGIONAL SALES EXECUTIVE
REVLON INC.
- Built highly effective sales and merchandising teams through efficient training and staff motivation
- Extensive experience in all aspects of retail sales, merchandising and marketing, with proven strengths in strategy, implementation, and staff development
- Direct sales staff in forecasting and setting goals and objectives, coached sales team with tools and training necessary to succeed
- Instrumental in creating employee incentive programs, recognizing individual success, and encouraging individual and group initiative
- Recognized for producing highest sales and return on investment within Revlon’s California market
- Providing and implementing suggestions on new staff development and an aggressive action plan, and accountability system
- Strong development on interviewing, onboarding, policies and procedures of new associates, Training through extensive product knowledge and sales techniques
- Responsible for a 5-state territory with tracking sales of 6 million dollars after extensive training.
Education
Bachelor of Arts - Social Sciences
Tulane University
New Orleans, LA05.2020
Associate Degree - Human Resource Development
Tulane University
New Orleans, LA05.2015
Skills
- Decision-Making
- Recordkeeping and File Management
- Office Administration
- Team building
- Multitasking
- Time Management
- Onboarding Processes
- HR policies and procedures
- Attention to Detail
- Critical Thinking
- Training Program Development
- Corporate Training Programs
Timeline
Human Resources Trainer /Senior Recruitment Specialist
Hilton Riverside
10.2021 - Current
Food and Beverage Administator
THE RITZ-CARLTON
02.2016 - 05.2020
OPERATIONS SUPERVISOR
COURTYARD BY MARRIOTT
04.2009 - 02.2016
REGIONAL SALES EXECUTIVE
REVLON INC.
Bachelor of Arts - Social Sciences
Tulane University
Associate Degree - Human Resource Development
Tulane University
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