Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Hitzfeldt

Mandeville,LA

Summary

Experienced professional with a strong foundation in integrity, collaborative leadership, innovation, and relationship building. Proven track record of effectively working cross-functionally to meet the needs of internal and external clients while managing budgets. Dedicated to bringing attention to detail, innovative thinking, and a passion for mentoring to a team. Committed to ensuring employees are treated with respect and empathy.

Overview

26
26
years of professional experience

Work History

Human Resources Recruiter / Trainer

Hilton Hotels Corporation
10.2021 - Current
  • Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
  • Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Facilitated onboarding processes for new hires, fostering positive relationships from day one of employment.
  • Improved interview-to-hire ratio through pre-screening procedures that ensured only qualified candidates advanced to the interview stage.
  • Developed captivating curriculum to train new employees on best practices and company protocol.
  • Streamlined onboarding processes for new hires, resulting in increased retention rates and improved job satisfaction.

Food & Beverage Administrator

The Ritz-Carlton, New Orleans
02.2016 - 04.2020
  • Provide administrative support to Food and Beverage management, including the Executive Chef, Director of Food and Beverage, Banquet Chef, Food and Beverage Manager and assisting the entire team.
  • Manage all purchasing information; invoices, contracts and company credit card receipts ensuring accurate record keeping and timely submittal of documentation and expense reports to finance.
  • Build and maintain relationships with vendors and suppliers.
  • Assist management with record keeping within payroll system to ensure schedules, time and corrections are current. People Soft and Kronos programs, also ADP workforce.
  • Coordinate meeting for varying Departmental Leaders, supervisors, and staff. Keep meticulous notes of meeting minutes as requested by leadership. MS Office Suite.

Operations Supervisor

Courtyard by Marriott, New Orleans
04.2009 - 02.2016
  • Key player in working collaboratively with other areas of the operation to ensure all business, financial, guest satisfaction, revenue and workplace safety targets were met or exceeded.
  • On board training, inclusive of introduction to customer-based programming, daily procedures, standards and understanding benefits offered.
  • Responsible for payroll functions as it pertained to hours tracking, vacation requests, scheduling and submission of payroll to Pay Master. PeopleSoft and Kronos programs.
  • Prepare, distribute, and communicate assignments across Front Office staff and all departments.
  • Played key role in hiring, evaluating, counseling, and motivating and coaching a staff of 70 employees.

Regional Sales Executive

Revlon Inc.
01.1999 - 03.2009
  • Built highly effective sales and merchandising teams through efficient training and staff motivation. Extensive experience in all aspects of retail sales, merchandising and marketing, with proven strengths in strategy, implementation, and staff development.
  • Direct sales staff in forecasting and setting goals and objectives, coached sales team with tools and training necessary to succeed.
  • Instrumental in creating employee incentive programs, recognizing individual success, and encouraging individual and group initiative.
  • Recognized for producing highest sales and return on investment within Revlon’s California market. Providing and implementing suggestions on new staff development and an aggressive action plan, and accountability system.
  • Strong development on interviewing, onboarding, policies and procedures of new associates, Training through extensive product knowledge and sales techniques. Responsible for a 5-state territory with tracking sales of 6 million dollars after extensive training.

Education

Bachelor of Arts - Social Sciences

Tulane University
New Orleans, LA
05.2020

Associate Degree - Human Resource Development

Tulane University
New Orleans, LA
05.2015

Skills

  • Effective sales presentations
  • Performance analysis
  • Recruitment strategies
  • Workplace procedure implementation
  • Facilitating employee onboarding sessions
  • Onboarding process management

Timeline

Human Resources Recruiter / Trainer

Hilton Hotels Corporation
10.2021 - Current

Food & Beverage Administrator

The Ritz-Carlton, New Orleans
02.2016 - 04.2020

Operations Supervisor

Courtyard by Marriott, New Orleans
04.2009 - 02.2016

Regional Sales Executive

Revlon Inc.
01.1999 - 03.2009

Associate Degree - Human Resource Development

Tulane University

Bachelor of Arts - Social Sciences

Tulane University

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Stephen Hitzfeldt