Stephen Holander

As a student-athlete, I have developed a strong mental resilience through rigorous training sessions, enabling peak performance during my competitive competitions. Being a student-athlete at a prestigious division 1 university requires me to maintain discipline and persistence throughout each and every single day. During this period of my life, I have developed into a better individual, and as a man, than I ever have in my lifetime.

Inspired, instructed, and lead kids ages 6-13 through out a variety of creative and physical activities. It was my responsibility to lead kids into fun and engaging sports and games for them to develop teamwork and their own individual skills. I took on a lead safety supervising role with a few years into the program and attended to any injured campers needs.

• Managed a high volume of inbound customers in a heavily populated area while maintaining a professional demeanor under pressure.

- Often times worked alone, running the show on my own

• Provided a unique and individualized experience for each customer order (Rolled ice cream, Boba Tea, decorative funnel cakes and chicken tender baskets, handmade lemonade on the premise)
• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.

• Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
• Enhanced customer satisfaction by providing each individual with a personalized bicycle to excell their vacation experience.
• Repaired bicycles upon arrivals and returns at the shop, making sure that when returned to customers, their problems were resolved with diligence