Stephen Holt
Newport,KY
Summary
Seeking a position that will showcase my variety of experience while providing me with the opportunities to expand my expertise in current and future fields
Overview
6
6
years of professional experience
Work History
IT Support Analyst
Maxim Crane Works
02.2021 - 02.2025
- AD Administrator – create users /password resets/unlock accounts/bitlocker key
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
IT Technician Support
Insight Global
12.2020 - 01.2021
- Analyzed computer issues to identify troubleshooting methods needed for quick remediation.
- Creating Employee Badges,
- Maintaining Printers, RF Guns,
- Maintaining local PC and Network
IT Support Specialist
Pomeroy
05.2019 - 11.2020
- Supplied essential technical support for clients on a wide range of company products.
- AD admin – create users /password resets/unlock accounts/bitlocker key
- Install and verify user specific software
- Image/deployment – install different images based on location
- Recycle old machines/ Track inventory
Education
High School Diploma -
Penn Foster College
Scottsdale, AZSkills
- IT Tier 1 & 2
- Customer Support
- Network Administration
- Asset Management
- Active Directory Support
- Software troubleshooting
- Hardware Troubleshooting
- Microsoft 365 Technical Support
Relevant Skills
- Practiced troubleshooter with excellent diagnostics and repair abilities.
- Boost system performance by thoroughly evaluating and correcting different hardware and software issues.
- Knowledge of network administration, backup, security management, email systems and applications support.
Timeline
IT Support Analyst
Maxim Crane Works
02.2021 - 02.2025
IT Technician Support
Insight Global
12.2020 - 01.2021
IT Support Specialist
Pomeroy
05.2019 - 11.2020
High School Diploma -
Penn Foster College
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