STEPHEN HONG

· Designed 3-5 year vision and roadmap for the future of supplier performance as it transforms into an industry leading organization

· Introduce the concept of end to end Supplier performance management as a culture between supplier and Sonepar US internal key stakeholders

· Modernized the supplier code of conduct and other supplier facing guidelines to include industry standard expectations and offset fees

· Designed, built and optimized supplier performance team of leaders to engage directly with strategic suppliers to facilitate onboarding and performance management

· Partnered with SUSA Vendor Relations team with Key Suppliers meeting enhancing SUSA data lead performance negotiations

· Partnered directly with SUSA and OpCo Supply Chain to design inbound, receiving/inspection processes to drive performance measurement and enhance WMS capabilities

· Developed and executed Centralized data collection to feed automated supplier management solutions

· Built strategy to Develop partnership with Suppliers, suppliers supply chains, Finance, IT and SUSA Supply Chain where all pieces win together under an aligned vision

· Developed and created the Vendor Partnerships organization to perform the functions of streamline new vendor onboarding & connectivity and vendor performance management

· Design and build vendor compliance program and a 3 year roadmap from ground up by authoring the vendor compliance manual and routing guide, offset fee schedule, and setting the standard expectations with vendors

· Identify gaps in inbound operation processes where critical data elements are lacking and drive appropriate prioritization with IT

· Serve as the Supply Chain Compliance subject matter expert to drive equitable vendor negotiations

· Regularly present vendor performance metrics to C-suite leaders and key stakeholders to clearly call

· out the key drivers and blockers

· Rolled out credit recovery program that has generated over $750K in 6 months

· Served as Interim Head of Financial Shrink to identify root causes of gaps found in three-way match to reduce identifiable shrink by 50%

· Lead the Supplier Compliance Organization to modernize existing Supplier Compliance/Performance program to drive optimization throughout supply chain network

· Identify alternative methods of supplier engagement to focus on EDI and Customer Ready requirements

· Engage with merchandising teams and suppliers/vendors to achieve seamless end to end product flow Directly partner with C-suite, EVP, and VP level leadership to drive solutions and expectations

· Develop new supplier onboarding strategy

· Drive behavioral change through performance analytics

· Serve as a business partner, stake holder, product manager and consultant to all business channels

· including merchandising and technology while representing supply chain leadership

· Supply Chain roadmap and strategy owner for large scale programs

· Returns Management- challenge conventional solutions to bring transportation and operational

savings for supply chain network/facilities while providing new financial metrics for the business to

appropriately pivot strategy and execute accordingly

· Local Market Experience- lead cross functional business groups to achieve the optimization of

connected inventory to expand offerings to end customer through expedited service and performance

· Create and Manage Cross Functional Compliance Program for the ecommerce business regarding legal and operational product compliance

· Provide training and education for online operations businesses, merchants, and vendors

· Partner with vendors and merchants to improve business process and communicate expectations for optimal customer experience by providing the most relevant information

· Provide leadership visibility for compliance metrics through dashboards and business updates

· Work with IT teams to develop updates and solutions to prevent compliance issues

· Conduct compliance audits online and facilitate vendor chargebacks when appropriate

· Managed specialists receiving merchandise to publish to site for optimal customer experience and

· conversion

· Support vendor relations by streamlining process of gathering product data from suppliers

· Enhanced Excel tools and solutions allowing for automation and greater productivity

· Managed onboarding of new workflow tools to provide visibility/reporting for the business: gathering requirements from end users, facilitating UAT, creating training materials, etc.

· Manage, develop, and promote talent of over 80 Product Coordinators and leads

· Partnered with Site Merchandising business to proactively anticipate needs based on customer trends and reducing returns and cancellations

· Manage and support the development of talent within NMG MI. HR manager analysts, leads, business analysts, and assistant managers

· Conduct final interview rounds and hire new talent as the hiring manager

· Drive projects to identify areas of efficiency, improve quality, and customer service

· Develop new business strategies and partner with Nordstrom.com, Full Price and Off Price

· Built internal database used to measure productivity and efficiency through Excel and Access

· Partnered closely with leadership from the merchant business to improve vendor relations and data integrity

• Drafted, reviewed and negotiated contracts and other legal documents to support client needs.
• Negotiated settlements of disputes and litigation.
• Researched and interpreted laws, rulings and regulations to advise clients on business and legal transactions.
• Developed strategies and arguments for hearings, trials and appeals.

· Managed data analysis process for major national class action lawsuit

· Developed strategies for obtaining legally significant data

· Drastically improved the method and process of information

· Conducted research and analysis of legally significant data to present to senior executive