Stephen Hunter
Titusville,FL
Summary
Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state, and local regulations that affect service operations. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Manager
CraneWorks
Orlando, FL
06.2021 - Present
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Pitched in to complete various duties during peak periods or employee absences.
- Analyzed business performance data and forecasted business results for upper management.
- Monitored service performance metrics to identify areas of improvement.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Created written estimates and obtained customer consent to proceed.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Guided department employees on changes from management.
- Collaborated with customers to offer solutions to service needs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Diesel Technician
Nextran Truck Center
Orlando, FL
04.2021 - 06.2021
- Performed warranty service and filed all paperwork.
- Rebuilt diesel motors by replacing pistons, liners and other internal components.
- Diagnosed and performed accurate repair on brakes, engines, suspensions, drive trains and transmission clutches.
- Read and interpreted standards, drawings and blueprints and pinpointed inspection needs for repair work.
- Conducted test drives before and after repair services.
- Maintained accurate records of all work completed so that future technicians could easily access information about previous repairs.
- Performed routine maintenance and repair services on diesel engines, including engine overhauls, fuel systems, cooling systems, exhaust systems, transmissions and clutches.
Diesel Technician
Craneworks
Orlando, FL
07.2020 - 04.2021
- Repaired hydraulic hoses and lines according to manufacturer's specifications.
- Removed malfunctioning parts and repaired components or installed new ones.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Read and interpreted standards, drawings and blueprints and pinpointed inspection needs for repair work.
- Troubleshot mechanical problems with cranes and determined corrective action.
- Maintained cranes by inspecting for defects or wear, lubricated ropes and winches and replaced worn out cables.
Diesel Technician
Fyda Freightliner
Columbus, OH
10.2016 - 01.2020
- Diagnose and repair diesel engines and OTR trucks
- Detroit, Freightliner and Cummins certified tech
- Maintained current working knowledge of factory technical bulletins and productively responded to customer inquiries.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Partnered with manager to learn new skills using technician training and hands-on coaching.
- Documented repair activities in a timely manner for accurate record keeping.
- Educated customers on how best to use their products so that they can enjoy maximum benefit from them.
- Attended training sessions periodically in order to stay updated on new products released by the company.
- Kept up-to-date with emerging technologies related to warranties and repairs.
Education
High School Diploma -
Scott County High School
Georgetown, KY06-2004
Skills
- Karmak Interpretation
- Maintenance and Repair
- Paycor Proficiency
- Troubleshooting and Diagnosis
- Equipment Inspection
- Workplace Safety
- Goal Setting
- Multitasking and Organization
- Reliable and Responsible
- Analytical Thinking
- Coaching and Mentorship
- Continuous Improvement
- Conflict Resolution
Certification
- Detroit Diesel Certification
- Freightliner Chassis Certification
- Cummins Engine Certification
- Mobile Crane Inspector Certification
- 608/609 A/C certification
- Class B CDL
Timeline
Service Manager
CraneWorks
06.2021 - Present
Diesel Technician
Nextran Truck Center
04.2021 - 06.2021
Diesel Technician
Craneworks
07.2020 - 04.2021
Diesel Technician
Fyda Freightliner
10.2016 - 01.2020
High School Diploma -
Scott County High School
Similar Profiles
Chris M. DelierChris M. Delier
Account Manager/Inside Sales at CraneworksAccount Manager/Inside Sales at Craneworks
Bobby BowlesBobby Bowles
Certified Crane Operator/CDL Truck Driver at Craneworks IncCertified Crane Operator/CDL Truck Driver at Craneworks Inc
Brent FluckBrent Fluck
Retail Parts Associate at CraneWorks IncRetail Parts Associate at CraneWorks Inc