STEPHEN HURT
Claremore,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HABILITATION TRAINING SPECIALIST
Home Of Hope
01.2024 - Current
- Assisted clients in exploring career options and vocational goals.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
- Evaluated diagnostic data to determine eligibility and needed services.
- Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities.
Sales Representative/Store Manager
Crown Wireless
05.2022 - 06.2023
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. Planning marketing activities, changing the store's design)
Recruiter
Pacesetter Claims
08.2021 - 04.2022
- Service up to 100 daily claims
- Manage claim assignments across 3 platforms for up to 10 clients
- Recruitment and vetting of quality desk and/or field adjusters
- Review and evaluate candidate applications and resumes
- Update and track new adjuster registrations in Pace + Salesforce
- Answer incoming phone calls from adjusters and Claims Operations
- Update/maintain nationwide Recruiting Map of adjuster field resources
- Coordinate with carrier representatives and claims managers to procure local resources as needed
- Assist with catastrophe field deployment
- Collaborate with claims managers on desk adjuster training
- Update employee information daily
- Special projects and other tasks including: Organizing our database, extracting profiles, etc.
Accounts Receivable Clerk
Smith Brothers Abstract
10.2019 - 04.2020
- Summarized receivables by maintaining invoice accounts; coordinating monthly transfers to accounts while verifying totals and preparing reports
- Protected the organization's value by keeping information confidential
- Updated job knowledge by participating in educational opportunities
- Kept a detailed schedule of accounts and upcoming deadlines.
Assistant Manager
Starbucks
05.2019
- Helped facilitate our mission statement: 'To inspire and nature the human spirit - one person, one cup and one neighborhood at a time.' Unload truck equipment thoroughly while maintaining accuracy in counting products
- Maintain exact and consistent accuracy with inventory
- Managed team members including scheduling, promotions, hiring, and morale
- Maintain genial and zealous customer service while creating a positive and communicative work environment for employees
- Interface with Manager and corporate on changes in best practices and inventory
- Work pleasantly and efficiently in a high-paced, high-volume
- Connected with customers and properly maintained high volumes while gaining customer connection points.
Relief Assistant Manager/Clerk
QuickTrip
01.2014 - 01.2019
- Set up necessary facilities to maximize stocking efficiency
- Facilitated a positive attitude and demeanor in high volume sales
- Create a positive atmosphere to educate and lead team members
- Unload truck equipment while maintaining accuracy in counting product
- Continue to drive sales while maintaining efficient and energetic pace
- Act as a liaison between our Store Managers, District Managers, and store clerks
- Responsible for interfacing with employees including onboarding, guidance, and management
- Devise systems of organization to maximize efficiency and efficacy with product storage and sales
- Maintained store product and supply inventory; drafted a supplies order when necessary
- Operate in a fast-paced environment while maintaining excellent customer service
- Lifted, carried, and placed items quickly with high physical energy.
Product Storage Clerk
Affordable Office Rentals
01.2013
- Exercise leadership and efficiency unloading and organizing freight in a warehouse
- Package large items via their grouping number for ease of transport
- Develop long lasting relationships with coworkers as well as respecting management.
Education
Cybersecurity -
Rogers State University
2026
Associate Degree - Communications
Tulsa Community College
Skills
- Microsoft Office
- Centralized Assignment
- Salesforce
- Google Drive
- Interpersonal Skills
- Typing 45 wpm
- Office Management
- Client Management
- Employee Management
- Conflict Resolution
- Orientation and Training
- Team Motivation
- Succession planning
- Organizational skills
Certification
Those who earn the Google Cybersecurity Certificate have completed eight courses, developed by Google, that include hands-on, practicebased assessments and are designed to prepare them for entry-level roles in cybersecurity. They are competent in beginner-level Python, Linux, SQL, Security Information and Event Management (SIEM) tools, and Intrusion Detection Systems (IDS). They know how to identify common cybersecurity risks, threats, and vulnerabilities, as well as the techniques to mitigate
Timeline
HABILITATION TRAINING SPECIALIST
Home Of Hope
01.2024 - Current
Sales Representative/Store Manager
Crown Wireless
05.2022 - 06.2023
Recruiter
Pacesetter Claims
08.2021 - 04.2022
Accounts Receivable Clerk
Smith Brothers Abstract
10.2019 - 04.2020
Assistant Manager
Starbucks
05.2019
Relief Assistant Manager/Clerk
QuickTrip
01.2014 - 01.2019
Product Storage Clerk
Affordable Office Rentals
01.2013
Cybersecurity -
Rogers State University
Associate Degree - Communications
Tulsa Community College
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