Stephen Isola
Madison,Fla
Summary
Efficient Administrative Services Manager with experience in overseeing office operations, managing staff, and developing policies to improve organizational efficiency. Skilled in coordinating administrative procedures, streamlining workflow processes, and implementing cost-saving measures. Demonstrated ability to enhance communication between departments, resulting in optimized operational workflows. Committed to maintaining high standards of organization and operational excellence.
Overview
11
11
years of professional experience
Work History
Contract Manager
Massachusetts General Brigham
Boston, MA
10.2020 - Current
- Negotiated contracts for services, lab equipment, computer hardware / software, along with contracts for technical services and medical related consulting
- Conducted detailed investigation into potential suppliers and consultants to eliminate any potential risk element
- Trained department employees on how to create SOW’s ServiceNow requests and other procedures related to the success of their equipment needs.
Purchasing Agent
Trulieve
Tallahassee, Fla
08.2020 - 06.2022
- Placed orders for items such as furniture, electronic security, and consulting services
- Corporate contact for the onboarding of consultants and suppliers along with the training using our system for ordering and invoicing
- Managed training program for disaster readiness and other incidents during absence of proper personnel.
Operational Buyer (contract)
Remedy Technical Services
Tallahassee, Fla
08.2019 - 02.2020
- Negotiated product pricing along with ensuring compliance with contracts
- Managed procurement of supplies, technical equipment, facilities, and other related services
- Provided training and ongoing support with new procurement system (SAP) along with training of proper writing and formatting of Statements of Work.
Case Manager
Sentinel Offender Services
Tallahassee, Fla
01.2019 - 08.2019
- Programmed and tested devices for defendants who have been ordered by court to wear GPS monitoring devices
- Meet with pre-trial defendants on regular basis to discuss activities along with behavior as it relates to their pre-trial approved activities
- Investigated complaints of harassment, theft, and other issues on behalf of defendants.
Operations Representative (contract)
Randstad
Woburn, MA
09.2016 - 01.2017
- Managed contract process with staffing regarding the placement of candidates across the United States
- Coordinated regional training associated with new staffing management system along with creation of supporting training documents
- Slashed contract administrative procedures by investigating current steps which resulted in a cost savings of %30 and improvement of the contract management process by %22
- Reviewed Visa’s, I-20’s and other documents to ensure compliance with state and federal guidelines.
Senior Channel Account Representative (contract)
Avaya
Nashua, NH
05.2015 - 04.2016
- Reviewed and approve/reject contracts and associated paperwork for new Business Partners
- Regional business investigator for review and approval of new reseller accounts
- Conducted onsite and web-based training with resellers along with on-boarding of new client accounts
- Managed order process through Salesforce, manufacturing, and logistics to ensure timely and accurate delivery of telecommunications related equipment including networking, cabling, and software.
Account Representative (contract)
Takeda
Cambridge, MA
11.2013 - 04.2014
- Supervised security guards along with conducting investigations in the absence of site security manager
- Assisted with processing badges for new employees and consultants
- Managed installation of security systems across two Cambridge facilities
- Approve, review and process payments associated with contractor work.
Education
Master of Science - Management Operations
Cambridge College
Cambridge, MASkills
- Dispute Resolution
- Legal Compliance
- Supplier relationships
- Spending analysis
- Negotiation
- Processing contracts and supporting documentation
- Background and financial checks
- Investigation of suspicious activities
- Onboarding of consultants and suppliers
- Procurement Management
- Contract Administration
- Procurement of supplies, technical equipment, and facilities
- Training on procurement systems
- Case management
- Investigation of complaints
- Contract process management
- Staffing management
- Contract administrative procedures
- Reviewing and approving/rejecting contracts and associated paperwork
- Regional business investigation
- Onsite and web-based training
- Security supervision
- Manged Installation of security systems
- Mediation
- Fraud investigation
- Police investigation
Otherprofessionalexperience
- Family Mediation and Juvenile Services, Atkinson, N.H., Mediator, 07/01/06, 01/01/12, Parent – Child Mediation, Anger Management, Community Service and other issues affecting families in Southern New Hampshire
- Investigator Supervisor, Commonwealth of Massachusetts, Boston, MA, Managed the Investigation of fraudulent workman compensation claims or complaints of fraud across Massachusetts.
- Police Officer, Atkinson NH Police Department, Retired, Investigated burglaries, motor vehicle accidents, fraud and other investigate activities, Conducted neighborhood workshops on home security systems, potential scams, self-protections, Provided counseling for troubled juveniles whenever possible.
- Police Officer, Salem NH Police Department, Retired, Investigated burglaries, motor vehicle accidents, fraud and other investigate activities, Interview witnesses, take photographs, create arrest warrants and affidavits.
Educationandprofessionaldevelopment
- Master of Management Degree, Cambridge College, Cambridge, MA, MM/DD/YY
- Negotiation and Conflict Management, Cambridge, MA, MM/DD/YY
Timeline
Contract Manager
Massachusetts General Brigham
10.2020 - Current
Purchasing Agent
Trulieve
08.2020 - 06.2022
Operational Buyer (contract)
Remedy Technical Services
08.2019 - 02.2020
Case Manager
Sentinel Offender Services
01.2019 - 08.2019
Operations Representative (contract)
Randstad
09.2016 - 01.2017
Senior Channel Account Representative (contract)
Avaya
05.2015 - 04.2016
Account Representative (contract)
Takeda
11.2013 - 04.2014
Master of Science - Management Operations
Cambridge College
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