Summary
Overview
Work History
Education
Certification
Timeline
Generic

Stephen Jarem

Sanford,FL

Summary

Experienced service advisor with over 4 years of experience in automotive service, 15 years of auto mechanics and 20+ years of customer service, very skilled at resolving problems and improving customer satisfaction. Hardworking employee, who is enthusiastic about learning the automotive field inside and out. Excellent verbal and written communication skills. I am always eager to learn new skills and contribute to group success and I am excellent at work towards resolving customers issues.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Wrecker and Recovery Owner & Operator

Central Florida Haulers
07.2016 - 11.2023
  • Advises customers about necessary service for routine maintenance.
  • Helps identify mechanical problem by questioning customer or doing visual inspection or road test.
  • Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
  • Prepares repair order showing time, cost and labor estimates for service.
  • Write brief description of customer’s concern of repair order to help technician locate problem.
  • Explains work performed and repair order charged to customer.
  • Scheduled customer appointments, handled 50 plus calls daily and Achieving 150+ 5-star Google Reviews.
  • Obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely friendly manner and obtain vehicle information.
  • Test drives vehicle with customer as needed to confirm problem or refer to test technician.
  • Refers to service history and recommends additional needed service.
  • Advises customers care of their cars and value of maintaining their vehicles in accordance with manufacturers' specifications.
  • Provides complete and accurate written cost estimate for labor and parts.
  • Checks on progress of repair throughout day. Contacts customers regarding any changes in estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Automotive Service Advisor

Caliber Collision
05.2015 - 09.2021
  • Advises customers about necessary service for routine maintenance.
  • Helps identify a mechanical problem by questioning customer or doing visual inspection or road test.
  • Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
  • Prepares a repair order showing time, cost and labor estimates for service.
  • Writes a brief description of customer’s concern on repair order to help technician locate problem.
  • Explain work performed and repair order charges to customer.
  • Schedules service appointments.
  • Obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Test drive vehicle with customer as needed to confirm problem or refer to test technician.
  • Refers to service history and recommends additional needed service.
  • Advises customers on care of their cars value of maintaining their vehicles in accordance with manufacturers' specifications.
  • Provide complete and accurate written cost estimate for labor and parts.
  • Checks on progress of repair throughout day. Contacts customers regarding any changes in estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide most accurate advice to customers.

Service Technician ,

Fields BMW
Winter Park, FL
03.2010 - 05.2011
  • Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
  • Diagnoses cause of any malfunction and performs repair.
  • Communicates with parts department to obtain needed parts.
  • Saves and tags parts of job if under warranty or if requested by customer.
  • Examines assigned vehicle to determine if further safety or service work is required or recommended.
  • Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within promised time.
  • Documents all work performed and recommended on repair order.
  • Road tests vehicles when required or refers to test technician.
  • Participates in manufacturer-sponsored training programs, schools and events.
  • Keeps abreast of manufacturer technical bulletins.
  • Supervises work of any apprentice technicians as assigned.
  • Reports machinery defects or malfunctions to supervisor.
  • Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change appearance or condition of vehicle.
  • Keeps shop area neat and clean.
  • Maintains and is accountable for all dealership-owned tools and manuals. Returns to proper place and in same condition as they were received.
  • Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
  • Operates all tools and equipment in a safe manner.
  • Reports any safety issues immediately to management.
  • Other tasks as assigned.

Education

Bachelor of Arts - Business

University of Central Florida
Orlando, FL

Associate of Science - Automotive Focusing in IMPORTS

Seminole State College Automotive Tact Degree
Lake Mary. Florida
05.2011

Certification

ASE L1

Timeline

Wrecker and Recovery Owner & Operator

Central Florida Haulers
07.2016 - 11.2023

Automotive Service Advisor

Caliber Collision
05.2015 - 09.2021

Service Technician ,

Fields BMW
03.2010 - 05.2011

Bachelor of Arts - Business

University of Central Florida

Associate of Science - Automotive Focusing in IMPORTS

Seminole State College Automotive Tact Degree

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Stephen Jarem