Summary
Overview
Work History
Education
Skills
Certification
Specialized Knowledge & Skills Requirements
Timeline
Generic

Stephen J. Baselice

Phoenix,Arizona

Summary

To pursue a professional employment position that will provide the opportunity of company advancement through demonstrating initiative and strong organizational skills utilizing my 30 years of claims experience.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Sr. Claims Representative

United Services Automobile Association, USAA
07.2022 - 07.2025
  • Reduced claims processing time by implementing efficient workflow and prioritizing tasks.
  • Conducted investigations into complicated mid- and high-exposure claims.
  • Negotiated fair settlements with claimants, contributing to favorable outcomes for all parties involved.
  • Conducted thorough investigations of disputed claims, gathering evidence to support decision-making processes.
  • Developed in-depth understanding of insurance policies and procedures.
  • Improved team productivity by providing ongoing training and support to junior claims representatives.

Enterprise Field Claims Adjuster II

American Family Insurance
01.2012 - 01.2021
  • Specialized in habitational 1st party commercial claims including commercial condo, complex businessowners policy and farm/ranch claims.
  • Utilized architects, builders, contractors, and accountants to verify appropriate indemnity value.
  • Interpreted and determined policies, leases, by-laws, declarations, articles and contract coverages and applied to all parties.
  • Supervised and monitored expenses handling 1st party commercial claims across operating territories (Arizona, Nevada, Idaho, Colorado) via independent adjusters.
  • Demonstrated experience handling moderately complex claims.
  • Solid knowledge and understanding of policies and endorsements related to casualty coverages.
  • Solid knowledge and understanding of each phase of the claim handling process.
  • Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements
  • Accomplishments Include:

Senior Branch Claims Representative

Magna Carta Companies
01.2001 - 01.2011
  • Responsible for on-site investigation, coverage analysis and continued handling of commercial property and commercial general liability claims in the state of Arizona. Managed the analysis, review and adjustment of commercial claims in Nevada, Colorado, Wyoming and Utah. Utilize and direct Independent Adjusters as needed. Responsible for reservation of rights letters, when applicable.
  • Utilized experience, knowledge and proper claims practices to resolve complex GL issues and large property commercial claims on numerous commercial policies including condos, apartments and restaurants. Claim exposure and settlement range has been over 2 million. Authority level $150,000.
  • Adhered to high standards of professional conduct while providing the delivery of superior claims service to insured’s and producing agents.
  • Managed the activity of defense counsel to expedite settlement and control litigation expenses.
  • Prepared for and attended mediations, arbitrations and trials involving significant liability, property and subrogation claims.
  • Accomplishments include:

Field Claims Representative

Farm Bureau Insurance
01.1994 - 01.2001
  • Providing estimates for auto, home and commercial property claims.
  • Proven problem-solving skills and ability to ensure the company interests are justified by assessing damage via experienced knowledge and utilizing available tools.
  • Experience investigation of liability claims by conducting on site research, accident reconstruction, written reports and interviews.
  • Responsible for all claims in the Phoenix metropolitan area including: Black Canyon City, Carefree, Cave Creek, New River, Fountain Hills, Phoenix, Scottsdale and Tempe.
  • Represented the Company during mediations between claimants and attorneys.
  • Accomplishments include:

Field Claims Representative

Farmers Insurance
01.1992 - 01.1994
  • Responsible for conducting investigations relating to claims involving bodily injury, property damage and multiple line coverages. Negotiated settlements and prepared claims for arbitration.

Education

Bachelor of Science Degree - Justice Studies, Criminal Justice, Criminal Psychology

Arizona State University
Tempe, AZ
01.1991

Skills

  • Microsoft Office (Word, Excel PowerPoint, Outlook, Teams) Proficient in XactAnalysis, Xactimate, XactContents, HOVER, Guidewire ClaimCenter Virtual claims handing using ClaimsXperience
  • Software Tools & Technology Proficiency: MICROSOFT OFFICE SUITE (WORD, EXCEL, POWERPOINT, OUTLOOK) CRM, XACTIMATE, SHAREPOINT
  • Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc
  • Identifies complex issues and seeks assistance as needed Handles claims on a good faith basis
  • Handles 1st party claims under multiple policies types and numerous endorsements
  • Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters
  • Responds to customer inquiries, makes appropriate decisions and closes file as needed
  • Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses
  • Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas
  • Investigating and determining loss coverage and adjusting all elements of property loss claims
  • Working in relation with customers and agents in order to negotiate settlements and manage the customer experience
  • Making use of estimating software in order to establish indemnity values of claimed damages
  • Physically visiting properties in order to critically examine and verify damage and assess repairs
  • Ensuring that premiums are paid up and that the claimant’s insurance policy doesn’t have any riders that preclude payment
  • Interviewing job professionals such as architects, builders, contractors, and accountants to find out if the claim is appropriate
  • Negotiating and reaching a settlement with claimants
  • Create an organized work routine in a virtual environment
  • Manage communication, verbally or in writing, regarding claim processes/procedures with other customers, employees, leaders and teams
  • Work independently and responsibly to handle claims in a professional and caring manner
  • Create and maintain business relationships
  • Work as a team within an assigned unit and also within the team at large
  • Solve problems, make decisions, and take action
  • Treat customers respectfully and compassionately
  • May be called upon for catastrophe duty For Catastrophe (CAT) roles, investigative fieldwork includes a high amount of travel to claim location
  • Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services
  • Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements
  • Implement and coordinate the most effective management techniques to mitigate loss and expense payments
  • Works within specific limits and authority on assignments of moderate technical complexity
  • May use a company claims office location as their base operations, or they may work out of their homes
  • May participate in one or more complex special assignments
  • Provide detailed computerized estimates and reports for residential and commercial insurance losses using Xactimate estimating software
  • Created property and contents estimates based on our field inspection using Xactimate estimating software
  • Utilize Xactimate estimating system during field inspection to properly evaluate homeowner’s property damage
  • Review Xactimate estimates to ensure accuracy and make payments/payment recommendations
  • Obtained State Farm Auto Certification to adjust automobile property claims after catastrophe
  • Participated in catastrophe team during hurricane season
  • Participated in numerous catastrophe teams
  • Handled commercial, catastrophe, complex, and home owner claims
  • Contract and staff Catastrophe claim adjuster/supervisor with multiple claim vendors
  • Guidewire ClaimCenter – Main software management
  • HOVER
  • Virtual claims handling through ClaimsXperience
  • MS Office
  • Settlement negotiation

Certification

  • Florida Designated Home State Adjuster License 70-20, Florida Department of Financial Services, 10/22

Specialized Knowledge & Skills Requirements

  • Demonstrated experience providing customer-driven solutions, support or service.
  • Supervised and monitored expenses handling 1st party commercial claims across operating territories via independent adjusters.
  • Demonstrated experience handling moderately complex claims.
  • Solid knowledge and understanding of policies and endorsements related to casualty coverages.
  • Solid knowledge and understanding of each phase of the claim handling process.

Timeline

Sr. Claims Representative

United Services Automobile Association, USAA
07.2022 - 07.2025

Enterprise Field Claims Adjuster II

American Family Insurance
01.2012 - 01.2021

Senior Branch Claims Representative

Magna Carta Companies
01.2001 - 01.2011

Field Claims Representative

Farm Bureau Insurance
01.1994 - 01.2001

Field Claims Representative

Farmers Insurance
01.1992 - 01.1994

Bachelor of Science Degree - Justice Studies, Criminal Justice, Criminal Psychology

Arizona State University

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Stephen J. Baselice