Stephen Jefferson
FOREST PARK,GA
Summary
Operations management expert with over 20 years of combined military and civilian experience, dedicated to optimizing business operations for diverse industries. A strategic leader with a track record of achieving efficiency, cost reduction, and excellence in customer service. Skilled in personnel management, budget oversight, and quality assurance, with a commitment to fostering a culture of growth and productivity.
Overview
22
22
years of professional experience
Work History
Director of Operations
Carlyle International Partners
09.2022 - Current
- Lead and manage daily and strategic operations across multiple departments
- Develop and implement strategic goals to ensure high-quality customer service and client satisfaction
- Accountable for departmental performance, fiscal management, and adherence to performance standards
- Collaborate with senior management to determine fiscal requirements, prepare budgets, and monitor expenditures
- Resolve human resource-related issues, oversee staffing needs, and provide ongoing performance feedback and training
- Prepare and update profit and loss statements for areas of operation
- Maintain open communications with corporate leadership and drive communication throughout the organization
- Build partnerships to support regional goals and corporate objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Sr. Manager of Support Operations
CSL Plasma—SC
02.2014 - 09.2022
- TN, NV, MI, and GA |
- Developed processes to meet regional production goals, maximize efficiencies, and enhance customer service
- Oversaw financial oversight for multiple plasma centers, managing budgets exceeding $79,000,000
- Ensured compliance with quality standards and fostered a culture of continuous improvement
- Developed leadership teams, conducted HR-related tasks, and supported excellent customer experiences
- Monitored marketing and advertising effectiveness and collaborated with Corporate Marketing
- Supported center management in overseeing employee-related issues and HR compliance.
Divisional Director of Food Service Operations
US Army
05.2010 - 02.2013
- Oversaw food service programs for multiple states, developing new concepts and standards
- Represented the Army in joint Department of Defense (DOD) Food Program Committees
- Created and managed an annual budget of $180,000,000 for bases.
- Sought methods to improve current facility practices, processes and products by identifying problems and collaborated with dining facility managers on solutions.
- Recruited and trained new facility managers, worked to establish key internal functions and outline scope of duties for new organization.
- Negotiated price and service terms with vendors to decrease expenses and increase quality of goods as well as customer satisfaction.
- Reduced financial inconsistencies while assessing and verifying billing invoices, expense reports and streamlining the ordering process.
Deputy Site Director
KBR, Inc
09.2008 - 02.2010
- Maintained overall responsibility for troop services, camp maintenance, and LOGCAP services
- Oversaw project setup, subcontracting, contract changes, and subcontractor relations
- Provided leadership and guidance to senior managers and managed $100,000,000 in resources.
- Performed continuous evaluations of forward operating bases successes and failures, and implemented improvement plans.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Collaborated with senior management, military leadership and fellow directors to organize operations and achieve demanding schedule targets.
- Identified and eliminated safety risks through additional training and incentive programs.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Delivered reports to Country Manager and senior military leaders to detail project updates and likely completion dates, noting delays and causes.
Operations Sergeant
U.S Army 20th Special Forces Group
09.2001 - 07.2008
- Managed training resources, administrative support, and logistical oversight for a specialized unit
- Supervised the deployment and redeployment of over 800 soldiers to Iraq and Afghanistan.
- Directed tactical operations in complex and challenging environments.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Led team in developing strategic plans to meet operational objectives.
- Handled administrative requirements, maintained records and submitted operational reports.
- Monitored and assessed mission progress and provided updates to command.
- Planned and coordinated tactical movements of personnel and equipment.
- Prepared and delivered investigative reports and briefings.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Integrated intelligence activities into other military operations, plans and programs.
Education
Bachelor of Arts - Business Administration
Howard University
Washington, DCSkills
- PROFESSIONAL SUMMARY Operations management expert with over 20 years of combined military and civilian experience, dedicated to optimizing business operations for diverse industries A strategic leader with a track record of achieving efficiency, cost reduction, and excellence in customer service Skilled in personnel management, budget oversight, and quality assurance, with a commitment to fostering a culture of growth and productivity
- CORE COMPETENCIES
- Operations Management
- Strategic Planning
- Process Improvement
- Budgeting and Fiscal Management
- Team Leadership and Development
- Supply Chain and Logistics
- Quality Assurance and Compliance
- Vendor and Contract Management
- Conflict Resolution
- Occupational Safety
- Resource Allocation
- Strategic Vision
- Accounts Payable and Accounts Receivable
- P&L Responsibility
Additional Information
- MEMBERSHIPS AND ACHIEVEMENTS , "War on Terrorism" Award Regional Manager Award "Most Consistent KPI of the Year" Award Army Commendation Award American Legion Member Reserve Component National Security Council Member
Timeline
Director of Operations
Carlyle International Partners
09.2022 - Current
Sr. Manager of Support Operations
CSL Plasma—SC
02.2014 - 09.2022
Divisional Director of Food Service Operations
US Army
05.2010 - 02.2013
Deputy Site Director
KBR, Inc
09.2008 - 02.2010
Operations Sergeant
U.S Army 20th Special Forces Group
09.2001 - 07.2008
Bachelor of Arts - Business Administration
Howard University
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