Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Jeffrey

Tulsa,OK

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Senior Coordinator

Capital One
08.2018 - Current
  • Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
  • Designed and executed employee engagement initiatives, leading to increased retention rates and overall job satisfaction.
  • Collaborated closely with executive leadership to develop strategic plans that aligned with the organization''s goals and objectives.
  • Gathered and organized materials to support operations.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Data Analyst

Verizon
07.2015 - 05.2018
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.

Customer Service Representative

Dish Network Corp
03.2012 - 03.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Education

Associate of Science - Pre Social Work

Tulsa Community College
Tulsa, OK
05.2024

Skills

  • Proposal Writing
  • Meeting facilitation
  • Project assistance
  • Discretion and Confidentiality
  • Customer Service
  • Data Entry
  • Team Leadership
  • Decision-Making
  • Goal Setting
  • Documentation and control
  • Quality Assurance

Timeline

Senior Coordinator

Capital One
08.2018 - Current

Data Analyst

Verizon
07.2015 - 05.2018

Customer Service Representative

Dish Network Corp
03.2012 - 03.2015

Associate of Science - Pre Social Work

Tulsa Community College

Similar Profiles

CREATE PROFILE
Stephen Jeffrey