Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Stephen Jenkins

Kinston,NC

Summary

Resourceful Delivery Supervisor recognized for maintaining high productivity levels and efficiently completing tasks. Skilled in route optimization, team leadership, and effective communication. Excel at time management, problem-solving, and adaptability to ensure smooth operations and outstanding service delivery.

Overview

23
23
years of professional experience
1
1
Certification

Work History

FS Delivery Supervisor

CCBCC
New Bern, NC
10.2020 - Current
  • Coached delivery teams to take accountability for delivery, risk and issue management.
  • Handled customer inquiries regarding delivery issues or complaints promptly and professionally.
  • Provided clear direction to drivers regarding routes, pickup and delivery locations, traffic conditions.
  • Assessed potential risks associated with each route prior to dispatch and took necessary precautions.
  • Trained new employees on company policies and procedures related to delivery operations.
  • Tracked service metrics, managing budgets and troubleshooting technical issues.
  • Coached professional development opportunities for team members with career development plans.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Route Specialist

CCBCC
New Bern, NC
10.2008 - 10.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Operated equipment and machinery according to safety guidelines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Delivery Merchandiser

CCBCC
New Bern, NC
04.2002 - 10.2008
  • Stocked shelves with products according to company standards and customer preferences.
  • Unloaded merchandise from truck in a safe and timely manner at customer locations.
  • Adhered to safety regulations while operating delivery vehicle in accordance with DOT guidelines.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.

Education

High School Diploma -

Swansboro High School
Swansboro, NC
06-1999

Skills

  • Delivery scheduling
  • Route planning expertise
  • Staff training and development
  • Safety protocols and procedures
  • Equipment inspections
  • Resource maximization
  • Strong work ethic
  • Shift scheduling
  • Decision-making capacity
  • Forecasting techniques
  • Issue resolution
  • Delivery management

Accomplishments

  • ranked 1st in KBI's for FS in 2023 company wide
  • ranked 1st in KBI's for FS in 2022 company wide
  • ranked 2nd in KBI's for FS in 2021 company wide
  • consistent (5) star LYTX metric
  • safety culture ambassador

Certification

  • Class A CDL
  • SMITH SYSTEM CERTIFIED TRAINER
  • ERGONOMICS CERTIFIED TRAINER

Timeline

FS Delivery Supervisor

CCBCC
10.2020 - Current

Route Specialist

CCBCC
10.2008 - 10.2020

Delivery Merchandiser

CCBCC
04.2002 - 10.2008

High School Diploma -

Swansboro High School

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Stephen Jenkins