Stephen Johnson
Plano,TX
Summary
Driven Area Sales Manager with 10+ years of experience in management capacity and strong competitive inside sales and outside sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.
Overview
18
18
years of professional experience
Work History
Area Sales Manager
Tuff Shed
10.2022 - Current
- Executed proven strategies to hit sales quota and help company achieve goals. 30+% comp 2023 over 12 Home Depot accounts
- Managed Pipeline utilizing Salesforce CRM
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Built lasting relationships with clients through outstanding customer service interactions. Training of Home depot associates to generate leads and sales
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Formulated tactics and strategies to target new potential customers within prioritized markets.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Senior Loan Officer
Hallmark Home Mortgage-nmls#53441
04.2022 - Current
- Submit loan applications to underwriter for verification and recommendations.
- Manage pipeline of applicants with history of closing 4-5 loans per month totaling $1.2 Million in volume per month
- Originate, review, process, close, and administered customer loan proposals.
- Develop and maintain relationships with local real estate agents and other referral sources.
- Review and edit loan agreements to promote efficiency and accuracy.
- Use of several CRM system and software including but not limited to Total expert, Follow up Boss
- Negotiate loan terms to provide favorable outcomes for both customers and lenders.
- Develop and implement marketing campaigns to attract new customers.
Operations Manager
The Home Depot Inc
02.2019 - 04.2022
- Supervised sales and operations staff of over 150 associates and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services. Delivered 6 consecutive "Green inventory cycles as store inventory captain
- Led hiring, on boarding and training of new hires to fulfill business requirements.
- Profit and loss Management
- Customer Service
Services Manager
The Home Depot Inc
03.2013 - 02.2019
- Hired, trained and supervised team of service staff members to meet business goals.
- Drove services sales to $48k weekly average with comp sales each year in position
- Met with customers to discuss service needs and offer available solutions.
- Developed department processes and procedures to Build sales pipelines, develop leads and boost customer satisfaction.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Merchandising Manager
The Home Depot Inc
02.2006 - 02.2013
- Optimized store displays and appearance via strategic merchandising.
- Drove in-stock position and sales by implementing merchandising down stocking daily process rolled out to all stores in district and achieved maximum results
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Analyzed competition and key categories to achieve results
- Organized meetings for up to 15 department Supervisors to discuss upcoming promotions, key strategies, and tasks
Education
High School Diploma -
Plano Senior High School
Plano Texas06.1984
Skills
- Market and Competitive Analysis
- Consultative Selling
- Client Needs Assessment
- Partnership Building
- KPI Tracking
- Account and Territory Management
- Retail Knowledge
- Deal Structuring
- Pipeline Management
- Sales Presentation
- Salesforce Software
- Business to Business Sales
Timeline
Area Sales Manager
Tuff Shed
10.2022 - Current
Senior Loan Officer
Hallmark Home Mortgage-nmls#53441
04.2022 - Current
Operations Manager
The Home Depot Inc
02.2019 - 04.2022
Services Manager
The Home Depot Inc
03.2013 - 02.2019
Merchandising Manager
The Home Depot Inc
02.2006 - 02.2013
High School Diploma -
Plano Senior High School
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