Stephen Johnson
McDonough,GA
Summary
Dynamic professional with over 10 years at the US Postal Service, excelling in customer service and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and efficient mail processing. Recognized for training and mentoring skills developed in the US Army, fostering teamwork and improving unit readiness.
Overview
37
37
years of professional experience
Work History
RAMP CLERK, Consumer Affairs Specialist
US Postal Service. 10 Yr +
11.1996 - 04.2025
- Supported customer service functions by addressing inquiries promptly.
- Operated office equipment, ensuring effective communication flow.
- Collaborated with team members to complete daily administrative tasks.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Resolved consumer complaints by facilitating communication between departments.
- Listened closely and understood perspectives on consumer issues and created equitable and fair solutions.
- Identified and resolved consumer issues with thorough research and follow-through.
- Enhanced customer satisfaction by promptly addressing and resolving consumer inquiries and complaints.
Soldier
US Army
01.1988 - 03.1995
- Trained and mentored junior soldiers to enhance skills and teamwork.
- Implemented training programs improving combat readiness across units.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
- Increased unit readiness by regularly assessing personnel performance and providing constructive feedback for improvement.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Facilitated communication between units by operating advanced communication systems.
Education
No Degree - DID NOT CHOOSE MAJOR
Georgia State University
Atlanta, GAFREDERICK DOUGLASS HIGH SCHOOL
Atlanta, GA06-1987
Skills
- Professional phone communication
- Customer service excellence
- Mail handling
- Processing mail
- Mail processing
- Driver communications
- Customer service
- Conflict resolution
Accomplishments
US POSTAL SERVICE CONSUMER AFFAIRS EMPLOYEE OF THE MONTH (NOVEMBER 2024, DECEMBER 2024
Timeline
RAMP CLERK, Consumer Affairs Specialist
US Postal Service. 10 Yr +
11.1996 - 04.2025
Soldier
US Army
01.1988 - 03.1995
No Degree - DID NOT CHOOSE MAJOR
Georgia State University
FREDERICK DOUGLASS HIGH SCHOOL
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