Stephen Johnson III
Grand Rapids
Summary
With a proven track record at TjohnE Productions, I excel in customer retention and complex problem-solving, enhancing production efficiency and client satisfaction. My expertise spans customer service and technical equipment operation, demonstrating exceptional interpersonal skills and a commitment to excellence. Achieved notable improvements in process efficiency, fostering strong relationships and positive outcomes.
Performance-driving leader adept at aligning cross-departmental objectives to facilitate high-quality, on-time productions and long-term customer loyalty. Also, a creative and innovative problem-solver exercises key strengths in workflow optimization, process re-engineering and strategic scheduling techniques. Offers track record of delivering superior-quality results for industry-leading publication conglomerates.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Production Assistant
TjohnE Productions
07.2023 - Current
- Travel on the road for 15 weeks at a time, going to different universities, working with faculty and students to put on a production show.
- Completed wide range of tasks in diverse filming areas to support operations.
- Communicated with other crew members via walkie talkies to coordinated production activities.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Operated camera, lighting and grip equipment to use during production process.
- Developed and maintained successful relationships with media professionals.
- Assisted crews with set building and pointed out problems that could be potential safety issues.
- Reviewed news stories and edited down to fit into specific time slots.
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Participated in community events and fundraisers and professionally represented station.
Basketball Referee
MHSAA
11.2021 - Current
- Worked at competitive athletic basketball games, tournaments and special sporting events.
- Instructed players and coaches on basketball game rules.
- Earned frequent recommendations for being fair and consistent official.
- Enforced rule expectations with pre-game conversations with teams.
- Handled high-stress situations using superior calming techniques with basketball fans.
- Identified player infractions and determined appropriate penalties.
- Maintained standardized expectations of fairness concerning penalties and acts not adhering to required sportsmanship.
- Inspected sporting equipment for compliance with safety and event regulations.
- Controlled game flow to maintain safe and fair environment.
- Communicated with fans, coaches, players, and other umpires.
- Promoted good sportsmanship among players.
Sales Representative
T-Mobile
04.2024 - 10.2024
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Basketball Coach
B3 Athletics
04.2022 - 07.2024
- Promoted good sportsmanship with competing teams on- and off-field.
- Monitored athletes during events and practice to quickly identify injuries.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Acted as positive role model for team participants and in community.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Offered constructive feedback to clients to help reach goals.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Utilized various coaching models and techniques to maximize client success.
- Developed and delivered effective and engaging coaching sessions to improve performance.
Sales Asssociate
Champs Sporting Goods
06.2020 - 04.2021
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
East Kentwood High School
Kentwood, MI05-2021
Skills
- Customer Retention
- Process Improvement
- Customer Service
- Optimistic
- Patient
- Relationship Building
- Product and service knowledge
- Interpersonal communication skills
- Customer Relations
- Complex Problem-Solving
Certification
CPR/AED certification.
Timeline
Sales Representative
T-Mobile
04.2024 - 10.2024
Production Assistant
TjohnE Productions
07.2023 - Current
Basketball Coach
B3 Athletics
04.2022 - 07.2024
Basketball Referee
MHSAA
11.2021 - Current
Sales Asssociate
Champs Sporting Goods
06.2020 - 04.2021
High School Diploma -
East Kentwood High School
Similar Profiles
Susan HullSusan Hull
Television Producer at Circus Dog Productions - Pietown ProductionsTelevision Producer at Circus Dog Productions - Pietown Productions
Colette PostaerColette Postaer
Costume Production Designer at Which Witch Productions (multiple productions)Costume Production Designer at Which Witch Productions (multiple productions)
Kathryn SagemanKathryn Sageman
Sequence Technical Motion and Layout Artist at TCF Productions 27 Inc. Fox Productions 27Sequence Technical Motion and Layout Artist at TCF Productions 27 Inc. Fox Productions 27
Colton WarrenColton Warren
Teacher at Burton Elementary SchoolTeacher at Burton Elementary School
Olivia Dewald-DavisOlivia Dewald-Davis
Server at Luna of AdaServer at Luna of Ada