Summary
Overview
Work History
Education
Skills
Family
Languages
Certification
Timeline
Generic

Stephen Jones Jr

Sullivan,NH

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Branch Manager

AdaptHealth
06.2022 - Current
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Resolved various issues impacting sales management and business operations.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with established internal controls and policies.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Consulted customers to boost product sales and services.
  • Examined customer loan applications for loan approvals and denials.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Assessed employee performance and developed improvement plans.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Complied with regulatory guidelines and requirements.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Applied effective time management techniques to meet tight deadlines.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Learned and adapted quickly to new technology and software applications.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Identified issues, analyzed information and provided solutions to problems.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Delivered services to customer locations within specific timeframes.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Senior Customer Service Representative

Adapthealth
05.2020 - 05.2022
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Leveraged consistent, successful strategies to meet and exceed performance goals.
  • Implemented feedback systems to gather valuable insights from customers, driving continuous improvement initiatives.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained up-to-date knowledge of industry trends and best practices to consistently deliver top-notch customer service.
  • Visited customer offices to handle on-site concerns and maximize account loyalty.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Streamlined customer service processes for increased efficiency and improved response times.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cross-trained and backed up other customer service managers.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Proactively identified potential problems or obstacles related to customer needs before they arose.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Maintained up-to-date knowledge of product and service changes.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Delivered prompt service to prioritize customer needs.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and provided backup support for organizational leadership.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Conducted regular training sessions for staff, ensuring consistent delivery of exceptional service quality.
  • Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Developed strong communication and organizational skills through working on group projects.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Worked well in a team setting, providing support and guidance.
  • Applied effective time management techniques to meet tight deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Branch Inventory Coordinator

Keene Medical Products (an Adapthealth Company)
05.2017 - 05.2020
  • Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
  • Developed materials to educate staff on proper inventory management techniques.
  • Prepared and maintained comprehensive production reports to highlight production developments for management review.
  • Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
  • Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
  • Worked closely with purchasing department to monitor supplier performance metrics, ensuring continued alignment with company objectives.
  • Reviewed building plans and zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios.
  • Performed full inventory counts every 90 days.
  • Optimized warehouse space utilization by regularly assessing layout effectiveness and making necessary adjustments as needed.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Investigated and resolved variances in inventory counts on monthly basis.
  • Performed data entry and completed proper paperwork.
  • Maintained an up-to-date knowledge of industry best practices and trends, ensuring continuous improvement in inventory management processes.
  • Oversaw the safe disposal or recycling of obsolete or damaged materials in compliance with regulatory requirements.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Conducted root cause analysis on recurring inventory issues, leading to targeted solutions that mitigated future problems.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Enhanced warehouse organization by redesigning storage layouts and implementing a barcode system for easy tracking.
  • Collaborated with sales and production teams to forecast demand accurately and maintain optimal inventory levels.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Completed physical inventory counts each month.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
  • Purchased new supplies in line with projections and current inventory levels.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Collaborated with the procurement team to establish steady supply of inventory.
  • Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
  • Applied effective time management techniques to meet tight deadlines.
  • Gained strong leadership skills by managing projects from start to finish.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Provided professional services and support in a dynamic work environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Worked effectively in fast-paced environments.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Delivered services to customer locations within specific timeframes.

Medical Equipment Technician

Keene Medical Products (an Adapthealth Company)
05.2012 - 05.2017
  • Achieved efficient inventory management by maintaining a comprehensive database of medical equipment, including warranty details and service records.
  • Demonstrated correct operation, care and calibration to on-site medical personnel.
  • Reduced repair expenses through resourceful sourcing of replacement parts from various suppliers while maintaining quality standards.
  • Conducted research on emerging technologies in the field of medical equipment management to inform procurement decisions for the organization''s benefit.
  • Increased patient satisfaction by promptly addressing medical equipment concerns and providing solutions to meet their needs.
  • Ensured compliance with industry standards, conducting thorough inspections of medical equipment.
  • Supported new technology implementation initiatives at the facility, including installation, calibration, testing, validation, and training on new devices'' use.
  • Decreased downtime of medical devices by performing regular preventive maintenance tasks.
  • Optimized workflow for technicians through effective scheduling and prioritization of service requests.
  • Inspected, tested and calibrated medical equipment before installing.
  • Researched catalogs and parts lists to locate components for repairs.
  • Streamlined communication between departments by serving as a liaison between clinical staff and engineering teams regarding medical equipment matters.
  • Documented information regarding installations, repairs and inventory checks.
  • Enhanced customer service experience for patients visiting clinics by swiftly attending to complaints about malfunctioning diagnostic machines.
  • Diagnosed cause of problems and completed repairs.
  • Checked facility's structural environment to assess for electrical, mechanical, and other safety hazards.
  • Enhanced hospital efficiency with timely troubleshooting and repair of malfunctioning equipment.
  • Contributed to team success by sharing knowledge with colleagues, fostering a collaborative work environment that improved overall performance and results.
  • Collaborated with healthcare professionals to identify equipment needs and provide technical support for proper operation.
  • Provided valuable training to hospital staff on the correct usage and handling of medical equipment, reducing user-related errors.
  • Contributed to a safe environment by effectively disposing of hazardous materials according to regulations.
  • Maintained detailed documentation of work orders, repairs, and equipment inventory to ensure accurate records.
  • Improved patient care by maintaining and repairing medical equipment, ensuring optimal performance and safety.
  • Maintained safe work environment and adhered to privacy regulations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Applied effective time management techniques to meet tight deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Identified issues, analyzed information and provided solutions to problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Skilled at working independently and collaboratively in a team environment.
  • Gained strong leadership skills by managing projects from start to finish.
  • Proven ability to learn quickly and adapt to new situations.

Education

Associate of Arts - Business Management

American InterContinental University
Schaumburg, IL

Internal Coursework

Skills

  • Staff Development
  • Client acquisitio
  • Documentation
  • Operational Reports
  • Product Training
  • Sales Support
  • Customer relationship development
  • Staff Supervision
  • Excellent work ethic
  • Coaching and Mentoring
  • Communication Management Professional
  • Attention to Detail
  • Compliance Assessment
  • Branch Operations Management
  • Security and Safety Protocols
  • Staff Recruitment and Hiring
  • Employee Development
  • Key Performance Indicators
  • Team Supervision
  • Client Relationship Management
  • Work Prioritization
  • Asset Control
  • Decision-Making
  • Resourceful nature
  • Community Networking
  • Operational Reporting
  • Relationship building and management
  • Credit Approval and Denial
  • Cash Handling
  • Friendly
  • Team Building Leadership
  • Goal Setting
  • Strong team-builder
  • Internal Controls and Reporting Systems

Family

I have an active teen currently in 8th grade, a teen daughter looking to graduate this year and find a career and a son looking to complete his first year of college. 

Languages

English
Native or Bilingual
Spanish
Limited Working

Certification

Held Hazmat certification CDL-B. Knowledge of federal hazmat guidelines. I made difficult decison to give up when was longer required for my position.

Timeline

Branch Manager

AdaptHealth
06.2022 - Current

Senior Customer Service Representative

Adapthealth
05.2020 - 05.2022

Branch Inventory Coordinator

Keene Medical Products (an Adapthealth Company)
05.2017 - 05.2020

Medical Equipment Technician

Keene Medical Products (an Adapthealth Company)
05.2012 - 05.2017

Associate of Arts - Business Management

American InterContinental University

Internal Coursework

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Stephen Jones Jr