Stephen Jones
Virginia Beach,VA
Summary
Process Assistant with extensive experience at Amazon Logistics, Fulfillment and Floor Health Management, excelling in problem-solving, flow management, and team leadership to enhance operational efficiency and customer satisfaction in fast-paced environments.
Overview
6
6
years of professional experience
Work History
AR Quarterback
Amazon Fufillment, ORF4
Virginia Beach, VA
09.2025 - Current
- Led coordination of 90,000 inventory pods and 10,000 drives across four floors to ensure safe passage to AA assigned stations.
- Trained and mentored all quarterback staff and Floor Health AMs.
- Built & standardized SOPs used across all shifts.
- Collaborated with learning, RME, and SOP teams to resolve operational issues and improve AFM education.
- Investigated and tracked missing packages through deep dives, achieving sustained CPT compliance and low andon response times.
- Investigated pod crashes, root causes and physical AR floor issues leading to decreased pod crashes, better flow of traffic and work gap percentage closer to compliance.
- Tracking IBIS, AR Floor, Rodeo, and other various metrics through 10 screens at a time.
Fulfillment Associate | Amnesty Floor Monitor
Amazon Fulfillment, SHV1
Shreveport, LA
02.2025 - 09.2025
- Promoted rapidly from Pick to Rebin to ICQA, then selected as Amnesty Floor Monitor (AFM) for operational leadership.
- Currently training as Quarterback (PG), managing floor coordination and team flow during peak operations.
- Led amnesty process optimization, improving workflow by 30% and eliminating major bottlenecks through pattern recognition of drive errors.
- Contributing member of ASC, I coached fellow associates on proper body mechanics and to prevent workplace injury.
- Recognized for driving compliance and standard work improvements across multiple departments.
Logistics Associate | Problem Solve
Amazon Logistics, DML4
Kenosha, WI
06.2023 - 06.2024
- Operated in Problem Solve (PS), resolving dwells, rebagging destroyed boxes, and processing 1000+ sideline shipments post-weekend.
- Acted as Process Guide (PG) in Pick & Stage, ensuring timely U-boat staging by coordinating with AMs and associates.
- Streamlined indirect flows and jackpot issues, improving team efficiency by 20% during high-volume periods.Delivered under pressure while maintaining safety, standard work, and throughput expectations.
- Lead coordination efforts as a Process Guide, boosting U-boat preparation efficiency by 20% through enhanced collaboration with Area Managers and associates.
General Manager
Pizza Hut
Kenosha, W
01.2021 - 12.2022
- Oversaw all daily operations and led a high-performing team in a fast-paced food service environment.
- Achieved 15% sales growth by optimizing labor, training, and customer experience.
- Maintained full P&L accountability, safety compliance, and internal leadership development pipeline.
Fulfillment Associate | Ambassador
Amazon Fulfillment, MKE1
Kenosha, WI
04.2020 - 11.2020
- Promoted to Ambassador in 5 months; trained new hires and external AMs on process standards and floor flow.
- Proactively resolved 95% of PS issues including missing packages and damaged inventory.
- Managed 150+ sideline shipments weekly, reducing dwell time and reintegrating them smoothly into the workflow.
- Improved throughput through analytical thinking and team-driven problem solving.
Education
Diploma -
Zion Benton Township HS
Zion, ILAssociates Degree - Paramedicine
Southern University at Shreveport
Shreveport, LA02-2026
Technical Degree - Emergency Medical Technician
Southern University At Shreveport
Shreveport, LA12-2025
Skills
- Order Fulfillment
- Microsoft Excel
- Data Analysis
- Problem Solving
- Quality Control
- Safety Compliance
- Adaptability
- Project Management
- Clinical Reasoning
- Team Coordination
- Multitasking
- Task Prioritization
- Workflow Optimization
- Customer Service
- Root Cause Analysis
- Documentation Skills
- MMA
- FC Research
- Deep Diving
- ICQA
- P2R
- AFM
- Vantage
- SCC
- Bianalytics
- Quip
- Sharepoint
- SCADA
- Optic
- Roboscout
Timeline
AR Quarterback
Amazon Fufillment, ORF4
09.2025 - Current
Fulfillment Associate | Amnesty Floor Monitor
Amazon Fulfillment, SHV1
02.2025 - 09.2025
Logistics Associate | Problem Solve
Amazon Logistics, DML4
06.2023 - 06.2024
General Manager
Pizza Hut
01.2021 - 12.2022
Fulfillment Associate | Ambassador
Amazon Fulfillment, MKE1
04.2020 - 11.2020
Associates Degree - Paramedicine
Southern University at Shreveport
Diploma -
Zion Benton Township HS
Technical Degree - Emergency Medical Technician
Southern University At Shreveport