Stephen Joyner
Raleigh,NC
Summary
Accomplished Network Engineer with a proven track record at BB&T and self-employed services, excelling in network optimization and troubleshooting. Expert in network configuration and known for exceptional technical support skills. Enhanced system reliability and efficiency through innovative solutions, significantly improving network performance. Collaborates effectively with teams and vendors, ensuring project success and optimal network operations.
Overview
31
31
years of professional experience
Work History
Network Engineer
Self Employed Services
04.2014 - Current
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Troubleshot complex multi-vendor network service provider issues.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Evaluated emerging networking technologies to identify potential improvements for current infrastructure.
Network Engineer
BB&T
08.2004 - 04.2014
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Troubleshot complex multi-vendor network service provider issues.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Evaluated emerging networking technologies to identify potential improvements for current infrastructure.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
- Designed and deployed scalable network infrastructure for increased efficiency and reliability.
Network Technician/Senior Project Manager
Premiere Communications & Consulting Inc.
01.1993 - 08.2004
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Collaborated with team members for successful implementation of large-scale network projects.
- Collaborated with vendors to ensure timely delivery of equipment while maintaining budgetary constraints.
- Ran cabling and installed data drops for new node installations.
Education
Associate of Science - Network And System Administration
Nash Community College
Rocky Mount, NC05.1994
Skills
- Network configuration
- LAN switching technologies
- Layer-2/3 protocols
- IP Addressing and Subnetting
- Network Troubleshooting Abilities
- DNS implementation
- IP Services
- Wide Area Network Optimization
- Strong troubleshooting skills
- Technical Support
- Network Troubleshooting
- Data Center Networking
Timeline
Network Engineer
Self Employed Services
04.2014 - Current
Network Engineer
BB&T
08.2004 - 04.2014
Network Technician/Senior Project Manager
Premiere Communications & Consulting Inc.
01.1993 - 08.2004
Associate of Science - Network And System Administration
Nash Community College
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