Summary
Overview
Work History
Education
Skills
Timeline
Generic
STEPHEN KAIHULA

STEPHEN KAIHULA

Houston,TX

Summary

With a wealth of experience in optimizing system efficiencies and workflow, I have been able to make significant contributions to IT solutions at Lifetime Homecare Services, LLC. As an expert in database administration and with strong problem-solving skills, I have led to streamlined operations and increased user satisfaction within the organization. In my role as a versatile Technical Support Representative, I excel at providing clients with clear guidance and practical advice, positively impacting customer interactions and engineering efforts for supported products. I am detail-oriented, organized, and meticulous in my work, ensuring that tight deadlines are met and am always eager to collaborate with my team to achieve company success. With a technology-focused mindset, I possess strong troubleshooting capabilities and a customer-oriented attitude, having experience in providing network and software support to users and developing technical solutions. I am proficient in analyzing system performance and security to enhance user experience, demonstrating my organizational skills and reliability in managing multiple priorities with a positive attitude. I am always willing to take on additional responsibilities to help achieve team goals and am a detail-oriented team player with exceptional organizational skills, capable of handling multiple projects simultaneously with precision.

Overview

18
18
years of professional experience

Work History

IT Technical Support Specialist

Lifetime Homecare Services, LLC
2022.01 - Current
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Collaborated with cross-functional teams to develop and implement IT solutions.
  • Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and laptops.
  • Conducted regular reviews of existing infrastructure components seeking opportunities for improvements or consolidation where appropriate.
  • Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
  • Enhanced system performance by identifying and resolving technical issues promptly.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Used ticketing systems to manage and process support actions and requests.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Developer

TANZANITE CENTER
2018.04 - 2021.12
  • Debugged complex software issues, leading to a more stable product release.
  • Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
  • Collaborated with cross-functional teams to ensure seamless integration of new features.
  • Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
  • Reduced development time by creating reusable code libraries for future projects.
  • Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Coordinated deployments of new software, feature updates and fixes.
  • Built databases and table structures for web applications.
  • Designed and developed forward-thinking systems that meet user needs and improve productivity.
  • Developed conversion and system implementation plans.
  • Inspected equipment, assessed functionality, and optimized controls.
  • Designed and implemented scalable applications for data extraction and analysis.
  • Conducted data modeling, performance and integration testing.
  • Created proofs of concept for innovative new solutions.
  • Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
  • Developed next generation integration platform for internal applications.
  • Optimized dust, temperature and humidity controls for installed systems.
  • Managed approximately 50 incoming calls, emails and faxes per day from customers

PHP Developer

TANZANIA YOUTH ALLIANCE
2016.02 - 2019.08
  • Enhanced website functionality by implementing PHP-based solutions and optimizing server-side code.
  • Wrote server-side and client-side code for Clients projects using PHP, HTML, CSS and JavaScript.
  • Modified and tested existing MySQL database schemas.
  • Developed scalable e-commerce solutions that led to increased sales conversions and revenue growth for clients.
  • Developed custom WordPress plugins for improved user experience and increased site performance.
  • Streamlined database operations with effective use of MySQL queries and data manipulation techniques.
  • Configured and deployed existing and future REST APIs, integrating with third-party APIs.
  • Provided technical support to clients, resolving issues promptly and enhancing customer satisfaction.
  • Planned, coded and deployed web-based applications using PHP, MySQL and JavaScript.
  • Worked with clients and cross-functional teams to design new features and functionality.
  • Designed user-facing elements to integrate with web APIs and server-side logic.
  • Reduced page load times by optimizing front-end code in HTML, CSS, and JavaScript.
  • Managed approximately 40 incoming calls, emails and faxes per day from customers

Hardware Technician

Dar Es Salaam University College of Education
2006.10 - 2015.05
  • Strategically implemented new computer projects and hardware installations to improve workflow for 50 employees.
  • Designed computer hardware components and peripheral devices.
  • Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
  • Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
  • Investigated hardware product issues involving materials and software and devised solutions.
  • Collaborated effectively with vendors to procure high-quality equipment at competitive prices while adhering to budgetary constraints.
  • Improved customer satisfaction by providing efficient technical support for hardware-related issues.
  • Demonstrated initiative in staying current with industry trends, allowing for knowledgeable recommendations of hardware upgrades or replacements to optimize overall performance.
  • Ensured compliance with industry standards through regular audits of installed hardware components and configurations.
  • Maximized equipment lifespan by conducting routine preventive maintenance tasks on all company-owned hardware assets.
  • Developed and designed software for variety of applications.

Education

Bachelor of Science - Information And Communication Technology

DAR ES SALAAM INSTITUTE OF TECHNOLOGY
DAR ES SALAAM
08.2006

Certificate of Technology Study - Information Technology

DARTECH COLLEGE
DAR ES SALAAM
03.2002

High School Diploma -

BUKOBA SECONDARY SCHOOL
BUKOBA, KAGERA
09.2000

Skills

  • Hardware Installation
  • Operating System Support
  • Database Administration
  • Server maintenance
  • Software Deployment
  • Application support
  • Data Backup Management
  • System Configuration
  • Hardware and Software Configuration
  • Employee Computer Support

Timeline

IT Technical Support Specialist

Lifetime Homecare Services, LLC
2022.01 - Current

Developer

TANZANITE CENTER
2018.04 - 2021.12

PHP Developer

TANZANIA YOUTH ALLIANCE
2016.02 - 2019.08

Hardware Technician

Dar Es Salaam University College of Education
2006.10 - 2015.05

Bachelor of Science - Information And Communication Technology

DAR ES SALAAM INSTITUTE OF TECHNOLOGY

Certificate of Technology Study - Information Technology

DARTECH COLLEGE

High School Diploma -

BUKOBA SECONDARY SCHOOL
STEPHEN KAIHULA