Stephen Kalama
Waianae
Summary
Extensive experience in providing skincare consultations and product recommendations, demonstrating a strong understanding of client needs and preferences. Successfully applied makeup for clients following thorough skincare assessments, ensuring optimal results tailored to individual skin types. Knowledgeable in fragrance and visual merchandising, contributing to an enhanced customer experience and loyalty. Proven ability to manage customer service teams, resolve complaints efficiently, and train new employees on best practices in customer engagement.
Overview
13
13
years of professional experience
Work History
La Mer Beauty Specialist
Neiman Marcus
Honolulu
08.2021 - 06.2025
- Provided skin care consultations and product recommendations to customers.
- Attended training sessions for Product knowledge.
- Applied makeup professionally for Clients after Skincare consultations.
- Extensive knowledge of fragrance.
- Built and Maintained a loyal Clientele base.
Tom Ford Counter Manager
Neiman Marcus
Honolulu
11.2012 - 08.2021
- Managed customer service staff and provided guidance in resolving customer issues.
- Resolved customer complaints professionally and efficiently.
- Trained new employees on store policies, procedures and customer service standards.
- Assisted customers with product selection based on their needs and preferences.
Education
High School Diploma -
James Castle High School
Honolulu, Hawaii06-1983
Some College (No Degree) - Tourism and Travel Management
Chabot College
Hayward, CASkills
- Skincare consultations
- Product recommendations
- Makeup application
- Fragrance expertise
Extensive knowledge of Neiman Marcus Clientele system
- Visual merchandising
Timeline
La Mer Beauty Specialist
Neiman Marcus
08.2021 - 06.2025
Tom Ford Counter Manager
Neiman Marcus
11.2012 - 08.2021
High School Diploma -
James Castle High School
Some College (No Degree) - Tourism and Travel Management
Chabot College