Stephen Kasdorf
Houston,TX
Summary
Dynamic retail professional with extensive experience at Jos A Bank Clothier, excelling in customer service and inventory control. Proven track record in team leadership and problem-solving, enhancing customer experiences and optimizing merchandising strategies. Skilled in staff management and issue resolution, fostering a positive shopping environment and driving sales growth. During my tenure as Assistant Manager, our store posted its highest sales year ever in 2022. We also had exceptionally high customer satisfaction ratings throughout my tenure.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Jos A Bank Clothier
12.2020 - 12.2024
- Assisted in daily store operations, focusing on customer service and inventory management.
- Supported team in implementing merchandising strategies to enhance product visibility.
- Helped maintain store cleanliness and organization to create a welcoming environment for customers.
- Engaged with customers to resolve inquiries and provide product information effectively.
Assistant Store Manager / Sales Associate
Jos A Bank Clothier
04.2008 - 03.2020
- Assisted in managing daily store operations and maintaining high customer service standards.
- Trained and mentored new team members on product knowledge and sales techniques.
- Executed inventory management tasks, ensuring accurate stock levels and product availability.
- Analyzed sales trends to optimize merchandising strategies and enhance product displays.
- Developed employee schedules to ensure adequate coverage during peak hours and events.
- Oversaw cash handling procedures, ensuring accuracy and adherence to company policies.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
Education
Business Management
University of Houston
Houston, TX05.1990
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Team building and leadership
- Store opening and closing
Other
In the past I served my church by coordinating the distribution of prayer blankets to patients in need throughout our area. Each one was personally blessed by our priest.
Timeline
Assistant Store Manager
Jos A Bank Clothier
12.2020 - 12.2024
Assistant Store Manager / Sales Associate
Jos A Bank Clothier
04.2008 - 03.2020
Business Management
University of Houston
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