Stephen Keffer
Anderson,IN
Summary
Results-driven Quality Supervisor at Coca Cola Bottling Co Consolidated with expertise in quality management systems and staff training. Achieved significant reductions in customer complaints through effective corrective actions and process improvements. Skilled in statistical process control and dedicated to fostering a culture of excellence within teams.
Professional with keen eye for quality assurance, ready to contribute effectively to team. Adept at implementing quality control processes and fostering collaboration to achieve top-notch results. Known for reliability, flexibility, and strong problem-solving skills. Skilled in root cause analysis, process improvement, and regulatory compliance.
Results-driven professional with solid background in quality management and process improvement. Known for delivering consistent quality outcomes and fostering culture of continuous improvement. Strong emphasis on team collaboration and adaptability to changing requirements.
Focused Quality Control Supervisor offering strengths in team training, management and monitoring. Dedicated to improving system procedures and controls to maximize quality and minimize errors. Observant and detail-oriented in monitoring and improving production activities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Quality Supervisor
Coca Cola Bottling Co Consolidated
05.2014 - Current
- Led quality assurance initiatives to enhance product consistency and compliance with safety standards.
- Developed and implemented training programs for staff on quality control procedures and best practices.
- Conducted regular inspections of production processes to identify areas for improvement and ensure adherence to regulations.
- Collaborated with cross-functional teams to resolve quality issues and implement corrective actions effectively.
- Analyzed production data to identify trends, driving continuous improvement in quality metrics and operational efficiency.
- Mentored junior staff, fostering a culture of quality awareness and accountability within the team.
- Established standard operating procedures that improved product inspection accuracy and reduced error rates.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
- Oversaw department of [Number] by supervising daily operations, providing technical support and coordinating personnel.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Maintained QA programs.
- Streamlined quality control procedures for increased efficiency and reduced production downtime.
- Developed monthly reports showing inspections and improvements.
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Supported new product launches by collaborating closely with design engineers to ensure seamless transition from concept to production stage.
- Conducted thorough audits of production processes to identify potential risks and implement corrective measures proactively.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
Quality Control Chemistry Lab Technician
OA Lab Support
03.2008 - 05.2014
- Conducted qualitative and quantitative analysis of chemical substances using advanced laboratory equipment.
- Prepared and standardized reagents, ensuring compliance with safety regulations and quality standards.
- Collaborated with cross-functional teams to develop new testing protocols, enhancing laboratory efficiency.
- Trained junior technicians on proper lab procedures and equipment usage to ensure operational consistency.
- Monitored inventory levels of chemicals and supplies, optimizing procurement processes for timely availability.
- Implemented process improvements that reduced waste and improved accuracy in experimental results.
- Led troubleshooting efforts for complex experiments, providing solutions to technical challenges faced by the team.
- Developed comprehensive documentation for laboratory procedures, fostering knowledge sharing and compliance adherence.
- Optimized inventory management, reducing waste and ensuring the availability of essential reagents and supplies.
- Ensured adherence to industry standards by conducting regular audits on lab practices and reporting any non-compliance instances.
- Provided technical support to researchers, enabling timely completion of projects with high-quality results.
- Maintained accurate records of experiments, contributing to the clear communication of research findings.
- Implemented safety protocols, reducing the occurrence of accidents and maintaining a secure work environment.
- Assisted in troubleshooting issues with analytical instruments, minimizing downtime and maintaining efficient operations.
- Trained new laboratory staff on proper procedures and techniques, fostering a culture of excellence within the team.
Education
High School Diploma -
Franklin Central
Indianapolis, INSkills
- Quality training
- Dedication to product quality
- Quality management systems
- Systems analysis
- Corrective actions
- Product inspection
- Auditing techniques
- Logistics
- Staff training
- Scheduling
- Quality tools
- Quality auditor
- Systems evaluation
- Procedure development
- Personnel training
- Focused on quality
- Statistical process control
- Standard operating procedures
- Supplier quality management
- Process improvement
- Corrective action planning
- Microsoft office
- Process analysis
- Data collection
- Documentation control
- Quality control planning
- Quality assurance controls
- Equipment calibration
- Technical analysis
- Maintenance team collaboration
- Programming
- Data interpretation
- Project management
- QC inspections
- Inspection reports
- Strong work ethic
Certification
HACCP Certified
Timeline
Quality Supervisor
Coca Cola Bottling Co Consolidated
05.2014 - Current
Quality Control Chemistry Lab Technician
OA Lab Support
03.2008 - 05.2014
High School Diploma -
Franklin Central