Summary
Overview
Work History
Education
Skills
Timeline
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STEPHEN KELLY

NEPTUNE BEACH

Summary

Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.

Overview

12
12
years of professional experience

Work History

Inside Sales Representative

Magellan Transport Logistics
01.2019 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Closed over $90 million in revenue, significantly contributing to the company's financial success.
  • Achieved nearly $14 million in gross profit through effective sales strategies.
  • Secured over 120 new customers within the designated timeframe.
  • Earned recognition as New Carrier Of The Year by securing client satisfaction and delivering exceptional service.
  • Surpassed monthly sales goals, demonstrating a commitment to success.
  • Cultivated strong relationships with the operations team to ensure customer satisfaction and adherence to all SOPs.
  • Guaranteed round-the-clock presence to assist customers effectively.


Doorman

One Ocean Resort and Spa
01.2013 - 01.2019
  • Two-time Rose Award Nominee
  • Acts as manager on duty of valet department in absence of bell captain
  • Follows proper procedure and supervises team in making sure everything is being ran effectively and efficiently
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Associate of Arts -

Rockland Community College
Suffern, NY

Bachelor of Science - Supervision and Management

Florida State College At Jacksonville
01.2018

Skills

  • Honest
  • Optimistic
  • Hardworking
  • Accountable
  • Goal Driven
  • Team Player
  • Open Minded
  • Customer service
  • Attention to detail
  • Adept multi-tasker
  • Email and phone etiquette
  • Customer relationship management

Timeline

Inside Sales Representative

Magellan Transport Logistics
01.2019 - Current

Doorman

One Ocean Resort and Spa
01.2013 - 01.2019

Associate of Arts -

Rockland Community College

Bachelor of Science - Supervision and Management

Florida State College At Jacksonville

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STEPHEN KELLY