Stephen King
Eastvale,CA
Summary
Highly skilled and accomplished professional with 20+ years of experience, a strong background in business leadership and operations management. With extensive expertise in P&L administration, financial analysis, and strategic decision-making, I have successfully led teams and achieved remarkable business growth in various industries. My proven track record in sales development, cost analysis, and customer relations has resulted in exceptional customer satisfaction and increased revenue. Proficient in utilizing Microsoft 365 productivity software and implementing efficient business management systems to drive operational efficiency and financial success. As an adaptable and results-driven individual, I am committed to delivering top-notch service, fostering valuable client relationships, and ensuring compliance with all regulatory requirements. My background includes success as a General Manager, Operations Manager, and Western Region Recruiter / Safety Manager, making me well-equipped to manage multi-million-dollar assets and lead high-performing teams. I am now seeking a new opportunity to leverage my skills and experience to drive continued growth and success for a dynamic organization.
Overview
27
27
years of professional experience
Work History
Vacation Specialist
Dream Vacations
07.2022 - Current
- Plan and sell vacation destinations including accommodations, transportation, insurance and other travel services.
- Meet with customers to determine travel needs, budgets and preferences.
- Research client's destination and explore suitable vendors that provide relevant accommodations.
- Arrange travel accommodations for groups, couples, and special needs clients.
- Collect payments, book travel arrangements and pay applicable fees.
- Consistently foster business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Responded to clients' questions, issues and complaints and implement appropriate solutions.
- Attend travel seminars and conferences to enhance destination knowledge and foster vendor relationships.
General Manager
Utility Trailer Sales Of Southern California
05.2016 - 06.2020
- Provided leadership, guidance, direction and positively influenced managers and associates to effectively and productively achieve company's mission statement.
- Developed and maintained relationships with customers and suppliers through account development
- Direct and monitor all dealership management or supervisory personnel functions and complete formal performance evaluations of all department managers
- Meet with Accounting Office Manager monthly to review departmental forecasts for consistency with annual forecasts.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Review and approve compensation plans for all employees.
- Resolve customer complaints that department managers were unable to rectify.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Launched new, robust business management software system, resulting in improved operational efficiency, inventory control, financial reporting and overall business acumen.
- 2019 record overall sales of $90 million, combined trailer sales, parts, and service.
- 2019 record trailers sales of 1,700+
Operations Manager
XTRA Lease, LLC
03.1998 - 05.2015
- Responsible for managing branch's $38 million dollars of assets, including 4,000 fleet rental/lease semi-trailers.
- Direct and control day-to-day activities by auditing operations and safety activity, performing quality checks on inspections and repairs.
- Daily preparation and review of key compliance reports, exception reports and cost analysis reports.
- Direct weekly staff meetings to review branch financial statements, receivables collection activity, insurance exception updates, sales activity, fleet readiness and general week planning.
- Manage on-site repair shop activities and outside vendor compliance by directing and controlling maintenance repair cost standards.
- Monitor and ensure all D.O.T. Maintenance and inspections are conducted and documented per State and Federal Regulation.
- Represent company in legal matters regarding all California licensed fleet trailers, including customer parking violations, toll road violations, and trailer mechanical violations where court appearances were required.
- Hire, supervise, train, develop, motivate and evaluate performance of up to 21 employee staff and managers.
- Provide monthly safety training to all employees and perform quarterly inspection audits.
- Consistently exceeded company's annual 10% ROANI year after year,
- Achieved 46% reduction in maintenance and repair expenses
- Reduced net tire expenses by 18%
Western Region Recruiter / Safety Manager
Riley Whittle Transportation
01.1997 - 03.1998
- Recruiting:
- Hire local, regional and nationwide professional commercial drivers and owner operators for 12 Western States.
- Evaluate all driving records, past employment verifications, coordinate all pre-employment drug screening and all other regulatory requirements per State and Federal D.O.T. Requirements.
- Provided 2-Day orientation to review company policies, regulatory guidelines on driver hours and log books, maximum allowable weight limits, etc.
- Safety:
- Partnered with executive and operations management to identify and establish an effective safety program
- Conducted incident investigations for root cause analysis, areas of remediation and documented resolution.
- Perform trucking/transportation compliance audits and risk assessments to ensure effective implementation of regulatory and company Requirements.
- Managed company's Employer Pull Notice and Random Alcohol/Controlled Substance programs
- Managed and maintain fleet of 45-50 trucks
Education
Associate of Arts - Business Administration
Chaffey College
Rancho Cucamonga, CASkills
- Business Leadership
- P&L Administration
- Cost Analysis and Savings
- Financial Administration
- Operations Management
- Sales Development
- Equipment Management
- Strategic Decision-Making
- Customer Relations
- Microsoft 365 Productivity Software
- Staff Management
- Project Management
Timeline
Vacation Specialist
Dream Vacations
07.2022 - Current
General Manager
Utility Trailer Sales Of Southern California
05.2016 - 06.2020
Operations Manager
XTRA Lease, LLC
03.1998 - 05.2015
Western Region Recruiter / Safety Manager
Riley Whittle Transportation
01.1997 - 03.1998
Associate of Arts - Business Administration
Chaffey College
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