Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy Fischer

Huxley,IA

Summary

Skilled Fiber Technician Desiring a permanent role with a company that I can grow with. Background in installing fiber optic systems. Possess strong technical skills meticulous and systematic with excellent judgment. Able to trouble shoot complex issues efficiently, ensuring minimal downtime. Previous roles demonstrate ability to enhance system performance and reliability, contributing to improved business operations.

Overview

18
18
years of professional experience

Work History

Fiber Technician

IES Communications
DesMoines, IA
03.2025 - Current
  • Coordinate with Network Engineers, System Admins, and Facilities teams.
  • Ensured that all safety protocols were followed while performing tasks related to fiber optics systems including ear and proper PPE when working in the colo environments..
  • Collaborated with team members to plan and execute installation projects. This included rack deployments/ decommissioning as well as relocation and construction.
  • Ability to stay calm in high-pressure situations for example the hot or cold temperatures and remain attenuative to detail
  • Operated specialized tools for installing cables and during containment builds and decommissioning.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Label fiber cables and route fiber cables neatly using fiber trays and cable management
  • Run patch cables between racks, panels, switches, or servers according to structured cabling standards, construct mores from nothing and plug them in as well as corning machines when needed.
  • Laid out cabling plans and ran through buildings to desired locations.

Customer Service Representative

Wells Fargo
West Des Moines, IA
04.2021 - 03.2025
  • Monitored progress of loans throughout the approval process and kept customers informed at each step.
  • Collaborated with other departments within the organization to ensure that customer needs were met in a timely manner.
  • Provided detailed information regarding mortgage products, rates, and terms to customers.
  • Reviewed credit reports to ensure accuracy of data before submitting a loan application.
  • Organized and maintained escrow files, including loan documents, title policies and closing statements.
  • Assisted customers in understanding the process of closing a real estate transaction.
  • Reviewed escrow instructions and verified accuracy of documents to ensure compliance with state regulations.
  • Provided excellent customer service by responding promptly to questions or concerns about the escrow process.

Health Benefits Advisor

Insight Global
Des Moines, IA
09.2020 - 01.2021
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Liaised between clients and internal staff to resolve problems involving access, payment of bills and eligibility issues concerning medical care.

Loan Verification Specialist

Midwest Staffing Solutions
West Des Moines, IA
03.2020 - 05.2020
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.

Curriculum Coordinator

Kids Corner Two
Adel, IA
10.2018 - 03.2020
  • Provided subject matter expertise on all courses, materials and lesson plans.
  • Reached out to vendors to evaluate available curriculums and associated materials.
  • Effectively implemented best training practices and child learning principles in planning and creation of instructional materials.
  • Worked closely with instructors to prepare online materials, content, and tools to facilitate training internally.
  • Designed, implemented and managed successful training programs to meet department and school needs.
  • Collaborated with administrators to determine course objectives.
  • Taught students Reading, Writing and Social abilities.
  • Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest of Children's Literature as avenue of study.
  • Developed program to work with students and increase interest in higher learning.
  • Maintained safety and security of all youth under care.

Lead Teacher

Lily Pad Learning Center
Huxley, IA
10.2016 - 10.2018
  • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
  • Developed interesting course plans to meet academic, intellectual and social needs of students.
  • Developed and maintained effective frameworks, standards and requirements.
  • Designed lesson plans focused on age and level-appropriate material.
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
  • Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.
  • Observed and documented behaviors and actions.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Familiarized parents with center's policies, regulations, fees and curriculum.
  • Carefully monitored children's play activities.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Offered stimulating curriculum that accommodated all learning styles.
  • Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.

Office Assistant / Cryotherapy Technician

KryoVitality
Urbandale, Iowa
10.2015 - 10.2016
  • Facilitated planning and hosting of events.
  • Replenished stock of office supplies when inventory became low.
  • Increased customer satisfaction by greeting visitors promptly and professionally.
  • Served as a receptionist and gave information or directed visitors and parents to appropriate offices.
  • Maintained all office files, both electronically and through hard copies.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Planned for major business changes including system conversions and office moves.
  • Scheduled appointments and maintained master calendar.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Wrote professional business correspondence.
  • Coordinated logistics for corporate events.

Merchandise Sales Associate

Rent A Center
Des Moines, Iowa
10.2014 - 04.2015
  • Increased purchase totals by recommending additional items.
  • Computed sales prices, total purchases and processed payments.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
  • Administered all point of sale opening and closing procedures.
  • Created attractive displays.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Listened to customer needs and preferences to provide accurate advice.
  • Recommended merchandise based on customer needs.
  • Completed purchases with cash, credit and debit payment methods.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Placed special orders and called other stores to find desired items.
  • Described merchandise and explain operation of merchandise to customers.
  • Organized items in visually appealing manner.
  • Set aside on-hold reservations.
  • Operated a cash register to process cash, check and credit card transactions.
  • Met incoming customers and provided immediate assistance.
  • Retrieved alternate items and sizes on request.
  • Provided expert product and service information.
  • Developed and executed sales promotions.
  • Worked flexible schedule to accommodate changing customer levels.
  • Guided customers in choosing items that reflected personal style and shape.

Freelance Photographer

Madison, Wisconsin
08.2010 - 08.2014
  • Collaborated successfully with a variety of personalities and work styles.
  • Explained price and package details to customers.
  • Cropped, manipulated and performed color-balance for final images.
  • Improvised photographic methods and techniques.
  • Set up precise photographic measurements and control equipment.
  • Collaborated with clients to guarantee satisfaction with advertisements.
  • Defined image requirements and planned photographic events.
  • Conducted all photo shoots in a calm and professional demeanor.
  • Developed creative graphics that simplified complex messages.
  • Contributed ideas during strategic and conceptual brainstorming sessions.

Assistant Manager

Kalscheur's Fine Foods Inc.
Mount Horeb, Wisconsin
11.2009 - 08.2010
  • Efficiently addressed customer issues to ensure quick and successful resolution.
  • Networked with customers and asked open-ended questions to determine what their immediate needs were.
  • Encouraged sales associates to cross-sell additional products and services to purchasing customers.
  • Helped customers select products that best fit their personal needs.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Performed assigned projects and completed checklists in an efficient and accurate manner.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Marked clearance products with updated price tags.
  • Kept an eye on building premises for loss prevention and security purposes.
  • Processed all sales transactions accurately and in a timely fashion.
  • Received and processed cash and credit payments for in-store purchases.
  • Offered direction and gave constructive feedback to motivate team members.
  • Communicated information to customers about product quality, value and style.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Described use and operation of merchandise to customers.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Shared product knowledge with customers while making personal recommendations.
  • Processed shipments and maintained organized stock shelves.

Assisted Living Coordinator

Ingleside Manor
Mount Horeb, WI
04.2007 - 11.2009
  • Partnered with team of Registered Nurses to ensure over all well-being of all patients.
  • Cooperated with other health related agencies and organizations in community activities.
  • Educated patients about their treatments.
  • Served as liaison between management, clinical staff and the community.
  • Evaluated accuracy and compliance of all documentation and reports.
  • Tested patients' blood glucose levels.
  • Assisted patients with multiple chronic diagnoses, including COPD and asthma.
  • Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.
  • Jumped in to fill gaps for on call rotation when necessary.
  • Sound, ethical and independent decision-making ability consistent with medical protocols.
  • Maintained patient privacy and confidential patient information.
  • Maintained patient charts and confidential files.
  • Ensured the accuracy of public information and materials.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Monitored infection control procedures to ensure facility-wide health and safety.
  • Provided primary resident care and assistance with daily living activities.
  • Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.

Education

Associate of Applied Science - General Education

Madison Area Technical College
Madison, WI, United States

Skills

  • Appointment Scheduling
  • Client Confidentiality
  • Document Preparation
  • Loan Processing
  • Escrow management
  • Legal Compliance
  • Contract Review
  • Contracts knowledge
  • Legal requirements
  • Data-Driven Solutions
  • Analytical Thinking
  • Process Streamlining

Timeline

Fiber Technician

IES Communications
03.2025 - Current

Customer Service Representative

Wells Fargo
04.2021 - 03.2025

Health Benefits Advisor

Insight Global
09.2020 - 01.2021

Loan Verification Specialist

Midwest Staffing Solutions
03.2020 - 05.2020

Curriculum Coordinator

Kids Corner Two
10.2018 - 03.2020

Lead Teacher

Lily Pad Learning Center
10.2016 - 10.2018

Office Assistant / Cryotherapy Technician

KryoVitality
10.2015 - 10.2016

Merchandise Sales Associate

Rent A Center
10.2014 - 04.2015

Freelance Photographer

08.2010 - 08.2014

Assistant Manager

Kalscheur's Fine Foods Inc.
11.2009 - 08.2010

Assisted Living Coordinator

Ingleside Manor
04.2007 - 11.2009

Associate of Applied Science - General Education

Madison Area Technical College

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