Summary
Overview
Work History
Timeline
AccountManager

STEPHEN KLINE

Austin,TX

Summary

Intensely motivated self-starter that leads by example. I pride myself on utilizing my background & skills to help produce successful results in sales, marketing and management type roles. My goal is to help drive revenue through creativity and leadership in a rewarding environment with others who challenge themselves to be the best in what they do.

Overview

7
7
years of professional experience

Work History

Account Manager

ActivTrak
Austin, TX
08.2021 - Current
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Matched customers to products based on in-depth understanding of different business models and needs.
  • Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
  • Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
  • Serviced over 200 accounts regularly to keep revenue high and capitalize on cross-selling opportunities.
  • Captured business by explaining, demonstrating and highlighting products through conversations and formal presentations.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

Client Services Supervisor

CoreLogic
Austin, TX
03.2021 - 08.2021
  • Act as a resource for internal management, business line partners, and external clients.
  • Ensure adherence to all SLA agreements and team goals, while also managing new and on-going projects Perform management reporting and administrative functions, which include identifying and implementing process improvements that enhance service levels, identifying staff issues and coverage deficiencies, work with all necessary partners on combined service concerns, and ensure escalation procedures are followed.
  • Serve as a client contact for their day to day business needs, while ensuring that client requests are followed up on in a timely manner.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

Director of Brand Partnerships

PurPics
Austin, TX
04.2020 - 10.2020
  • Assisted the BDR Team in developing scalable & effective prospecting techniques.
  • Worked hand in hand with Marketing Lead on outbound targets and sequencing.
  • Worked with VP of Sales to ensure alignment of sales activities and define objectives to gauge success.
  • Developed scalable sales processes (based on W3/MEDDIC methodology) that increased weekly demo bookings.

Business Development Representative

AssetWorks, LLC
Austin, TX
08.2019 - 04.2020
  • Developing and conducting prospecting campaigns of vertical market technology businesses through email, outbound calling, attendance at trade shows and conferences.
  • Identifying and analyzing to determine appropriate target opportunities based on the deal criteria.
  • Maintaining and developing our Salesforce proprietary database of acquisition targets and contacts.
  • Participating in meetings with executives from acquisition prospects.
  • Attending a weekly coaching and team call to share best practices with the team.
  • Finding creative ways to get in contact with decision makers despite firewalls built of assistants.

Project Team Lead

Accenture
Austin, TX
11.2017 - 08.2019
  • Provide mentorship, guidance, and career development to team.
  • Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
  • Establish team goals and work with direct reports on strategies for executing, measuring progress, increasing operational efficiency, and sharing results.
  • Conduct daily game plans to efficiently allocate workload, continue to monitor queues for variations and to adjust as necessary to meet SLAs.
  • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.


Internet Sales Manager

Price Ford
Turlock, CA
03.2016 - 03.2017
  • Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options.
  • Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager.
  • Consulted with customers to determine individual vehicle requirements and priorities.

Automotive Sales Representative

DEL Grande Dealer Group
San Jose, CA
05.2014 - 03.2016
  • Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.
  • Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase.
  • Informed customers on associated dealer services and products such as extended warranties.
  • Followed up with customers via telephone for sale closings and lead production.

Timeline

Account Manager

ActivTrak
08.2021 - Current

Client Services Supervisor

CoreLogic
03.2021 - 08.2021

Director of Brand Partnerships

PurPics
04.2020 - 10.2020

Business Development Representative

AssetWorks, LLC
08.2019 - 04.2020

Project Team Lead

Accenture
11.2017 - 08.2019

Internet Sales Manager

Price Ford
03.2016 - 03.2017

Automotive Sales Representative

DEL Grande Dealer Group
05.2014 - 03.2016

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STEPHEN KLINE