Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Stephen Kohlhaas

Tyler,TX

Summary

Professional office worker with strong organizational and communication skills. Adept at managing administrative tasks, coordinating schedules, and maintaining office efficiency. Known for fostering team collaboration and achieving results. Reliable and adaptable to changing needs, with proficiency in Microsoft Office, data entry, and customer service.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Server

Kiepersol
06.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

General Manager

Mandoline Hospitality - Villaggio del Vino
11.2024 - 06.2025
  • Permanent Contract Employee
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with guests to ensure long term restaurant to guests experience
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.

Manager

Mandoline Hospitality - Javi’s
06.2024 - 11.2024
  • Coordinate daily Front of the House and Back of the House restaurant operations. Deliver superior service and maximize customer satisfaction. Respond efficiently and accurately to customer complaints. Ensure compliance with sanitation and safety regulations. Train new and current employees on proper customer service practices. Strong leadership, motivational and people skills. Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.

Server

Mandoline Hospitality - FDS Grillhouse
03.2024 - 06.2024
  • Provide exemplary service to our guests and give them an opportunity to relax and be treated with the best possible attitude and respect they deserve. They came to us for an experience and I want our guests to leave happy and satisfied. The company requires five days of training, however after two days, I was graduated and allowed to work without training. I have the ability to listen and learn quickly.

Project Controls Manager

Gregg Industrial Insulators
01.2019 - 02.2024
  • Fixed-term Contract for Westlake Chemical and Flint Hills Resources
  • Evaluated project performance data to identify areas for improvement, leading to more efficient future endeavors.
  • Established robust project controls systems for accurate forecasting, tracking, and reporting of project progress.
  • Produced progress reports and budget updates.
  • Oversaw budget preparation and monitoring activities, ensuring financial objectives were met throughout each stage of projects.
  • Maintained strong relationships with clients through attentive customer service and consistent delivery of project objectives.
  • Optimized resource allocation by conducting thorough analysis of project requirements and available personnel.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Analyzed project performance data to identify areas of improvement.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Helped oversee contract renewal efforts with senior management.


Batcher/Truss Designer

Panel Truss
01.2016 - 12.2018
  • Design & optimize floor & roof trusses using Alpine. Also, experienced in AutoCAD & Microsoft office. Process completed jobs for production, using Alpine, to splice, batch, & collate trusses to use appropriate lumber, based on cost of lumber as well as length.

Bus Driver

Henderson ISD
09.2015 - 12.2018
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported students safely along prescribed routes.

Service Technician

Xchem
01.2012 - 12.2015
  • Responsibilities Deliver chemical using flatbed delivery truck & bobtail high pressure pump truck, maintenance pumps that are piped into high pressure natural pipelines, inventory chemical in warehouse as well as storage tanks at pipeline and oil field locations. Install & service chemical pumps in the field and keep up inventory of chemical on a weekly basis for over 10000 sq./miles of East Texas oil field and pipeline locations. Follow rules and regulations of all state and federal highway laws.

Truck Driver

Velvin Oil
01.2005 - 12.2012
  • Responsibilities Deliver gas/diesel/Oil to customers. Maintenance pumps, install tanks & equipment at customer location. Also responsible for pre-trip & post-trip inspections of fuel delivery truck. Follow rules and regulations of all state and federal highway laws.

Small Loans Manager

Goldstar Finance
09.2003 - 12.2005
  • Responsibilities Check loan contracts in order to ensure that they are complete and accurate. Oversee or help with the passing and rejection of loan requests. Provide information such as collateral needs or documentation required to process loans. Coordinate the process through which complete loan application packages are presented to credit departments. Follow up on cases to determine their statuses, and communicate statuses to clients. Instruct loan officers to follow up with delinquent clients in order to ensure that payments are timely made.

Tub Designer/Environmental Tech

SwirlWay
12.2003 - 01.2005
  • Responsibilities Design whirlpool bathtubs using AutoCAD program, Was also in charge of environmental compliance through EPA and TCEQ.

Small Loans Manager

Delta Loans
07.2002 - 09.2003
  • Responsibilities Check loan contracts in order to ensure that they are complete and accurate. Oversee or help with the passing and rejection of loan requests. Provide information such as collateral needs or documentation required to process loans. Coordinate the process through which complete loan application packages are presented to credit departments. Follow up on cases to determine their statuses, and communicate statuses to clients. Instruct loan officers to follow up with delinquent clients in order to ensure that payments are timely made.

Small Loans Assistant Manager

Service Loans & Tax Service
11.2001 - 07.2002
  • Responsibilities Check loan contracts in order to ensure that they are complete and accurate. Oversee or help with the passing and rejection of loan requests. Provide information such as collateral needs or documentation required to process loans. Coordinate the process through which complete loan application packages are presented to credit departments. Follow up on cases to determine their statuses, and communicate statuses to clients. Instruct loan officers to follow up with delinquent clients in order to ensure that payments are timely made.

Restaurant Manager

Chicken Express
10.1993 - 11.2001
  • Responsibilities Coordinate daily Front of the House and Back of the House restaurant operations. Deliver superior service and maximize customer satisfaction. Respond efficiently and accurately to customer complaints. Ensure compliance with sanitation and safety regulations. Train new and current employees on proper customer service practices. Strong leadership, motivational and people skills.

Education

Education Diploma -

Henderson High School
Henderson, TX
05.1994

Skills

  • Microsoft office (10 years)
  • Management
  • Forecasting
  • Data Analysis
  • Time management
  • Office Management
  • Microsoft Teams
  • Accounting
  • Accounts Receivable
  • Accounts payable
  • Data Research
  • Team management
  • Project Management
  • Leadership
  • Service Technician Experience
  • Hospitality
  • Payroll
  • Project scheduling
  • Box Truck
  • Tanker Experience
  • Schematics
  • Autocad (3 years)
  • Computer skills
  • Interviewing
  • Forklift Operator (10 years)
  • Cash handling
  • SAP
  • Class B CDL
  • Delivery Driver Experience
  • Loan Officer
  • English
  • Communication skills
  • Restaurant Management
  • Customer service
  • Cash register
  • Freight Experience
  • Serving
  • Limited Mechanical knowledge
  • Staff training
  • Equipment repair
  • Computer Networking
  • Forklift
  • Load & Unload
  • Hand tools
  • Flatbed Truck
  • School Bus Driving
  • Field service
  • Account management
  • Portfolio Management
  • Credit Analysis
  • Dispatch
  • ALPINE
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement

Certification

  • Class B CDL w/Bus Endorsement
  • September 2008 to Current

Timeline

Server

Kiepersol
06.2025 - Current

General Manager

Mandoline Hospitality - Villaggio del Vino
11.2024 - 06.2025

Manager

Mandoline Hospitality - Javi’s
06.2024 - 11.2024

Server

Mandoline Hospitality - FDS Grillhouse
03.2024 - 06.2024

Project Controls Manager

Gregg Industrial Insulators
01.2019 - 02.2024

Batcher/Truss Designer

Panel Truss
01.2016 - 12.2018

Bus Driver

Henderson ISD
09.2015 - 12.2018

Service Technician

Xchem
01.2012 - 12.2015

Truck Driver

Velvin Oil
01.2005 - 12.2012

Tub Designer/Environmental Tech

SwirlWay
12.2003 - 01.2005

Small Loans Manager

Goldstar Finance
09.2003 - 12.2005

Small Loans Manager

Delta Loans
07.2002 - 09.2003

Small Loans Assistant Manager

Service Loans & Tax Service
11.2001 - 07.2002

Restaurant Manager

Chicken Express
10.1993 - 11.2001

Education Diploma -

Henderson High School

Similar Profiles

CREATE PROFILE
Stephen Kohlhaas