Summary
Overview
Work History
Education
Skills
Leadership And Awards
Coursework
Timeline
Generic

Stephen Kramer

Pompano Beach,FL

Summary

Dependable Service Plumber, dedicated team player and top performer consistently meeting project deadlines and budget goals. Knowledgeable about importance of quality work and preventive maintenance. Over 2 years of experience in residential and commercial plumbing.

Overview

12
12
years of professional experience

Work History

Plumber

Mainline Plumbing
08.2022 - Current
  • Complied with state plumbing codes throughout duration of each project.
  • Completed projects within budget constraints by accurately estimating material costs and labor hours.
  • Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
  • Met revenue goals and had leading commission and turnover rates for 5 consecutive months
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.
  • Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.
  • Read blueprints to determine appropriate materials and procedures for each project.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming service environment.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Waiter

Harrat’s By The Sea Restaurant
09.2021 - 07.2022
  • provided excellent customer service, increasing sales and meeting monthly revenue goals
  • Ensured inventory of drinks at the bar is stocked
  • Assisted servers in handling customer complaints and requests professionally
  • Maintained liquor room organization and ensured it was prepped for the next day’s shift
  • Ensure quality service up to 50 guests per night with no order mistakes
  • Excellent memory retention, multi-tasking, and ability to handle stressful situations professionally
  • Coordinated the service kitchen flow of orders and constantly monitored client’s satisfaction
  • Followed guidelines for allergy and diet concerns and obeyed food handling regulations and procedures
  • Recommended wines, beers, and liquors to generate a higher beverage order tab-per-guest than the restaurant average
  • Trained new servers on restaurant policies and procedures.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Package Handler

Fedex
10.2020 - 07.2021
  • Assisted in loading packages into trucks
  • Maintained and often surpassed 300 packages loaded per hour
  • Helped train new employees in learning effective loading methods.
  • Shift lead, ensured employees clocked in and out at precise times, handled call outs, made schedules, and ensured package sorting rates were meeting requirements throughout loading bay.
  • Handled interviews with potential package handlers
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Frequently inspected production area to verify proper equipment operation.

Hostess/Waiter

Ruby Tuesdays Restaurant
06.2016 - 01.2019
  • Bused tables, presented menus, seated customers, and assisted staff with drink orders
  • Consistently provided engaging and efficient customer service while adapting to client needs
  • Effectively multitasked daily responsibilities in a fast-paced setting
  • Operated POS terminals to input customer orders, swipe credit cards, and entered cash amounts received
  • Trained new employees on expected duties and restaurant logistics.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
  • Used cash registers and credit card machines to cash out customers.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Pudgie Pizza Delivery Person
01.2012 - 01.2016
  • Increased repeat business by providing friendly, professional interactions during deliveries.
  • Operated delivery vehicles safely and efficiently.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Maintained open lines of communication with management regarding potential issues or improvements pertaining to the delivery process.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Maintained records of sales and customer information to support accuracy.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Prepared food items for delivery as needed, adhering to strict hygiene guidelines and food safety regulations consistently.

Education

Bachelor of Art in Public Justice -

SUNY Oswego
Oswego, NY
12.2019

Associate Degree in Criminal Justice -

SUNY Onondaga Community College
05.2017

Skills

  • Commercial Plumbing
  • Equipment Operation Proficiency
  • Conflict Resolution
  • Client Service
  • Problem-Solving
  • Team Supervision
  • Upselling

Leadership And Awards

  • Transfer Achievement Scholarship and Award 2018
  • Traveled and Studied in Dominican Republic with College History Club
  • Scholarship Award to do Missionary Work in Haiti Spring 2018
  • Dean’s List
  • Traveled and studied abroad in Dublin, Ireland in the spring of 2019

Coursework

  • PBJ 201: American Criminal Court/Judicial Process
  • PBJ 345: Criminal Investigation
  • HDV 357: Development of Criminal Behavior
  • SOC 371: Criminology

Timeline

Plumber

Mainline Plumbing
08.2022 - Current

Waiter

Harrat’s By The Sea Restaurant
09.2021 - 07.2022

Package Handler

Fedex
10.2020 - 07.2021

Hostess/Waiter

Ruby Tuesdays Restaurant
06.2016 - 01.2019

Pudgie Pizza Delivery Person
01.2012 - 01.2016

Bachelor of Art in Public Justice -

SUNY Oswego

Associate Degree in Criminal Justice -

SUNY Onondaga Community College

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Stephen Kramer