Open To Work
Stephen Krupinski
IT professional
Winnsboro,TX
Summary
Proficient professional bringing several years of experience working in compliance-related roles. Good communication and planning skills with a methodical and disciplined approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
M365 Subject Matter Expert
Santander
06.2024 - Current
- Served as SME for Microsoft 365, resolving enterprise-wide technical challenges.
- Generated ServiceNow productivity reports, enhancing performance tracking.
- Supported Microsoft Apps (Power Apps, SharePoint, Intune, Power Automate, Exchange, Power BI, Outlook, Copilot).
- Oversaw RMO M365 tagging and reporting to ensure data accuracy and compliance.
Senior SharePoint Developer for U.S. Department of Veterans Affairs
Client First Technologies
04.2024 - 06.2024
- Developed and deployed SharePoint workflows improving operational efficiency.
- Led project status meetings with leadership, ensuring transparency on deliverables.
- Directed a technical team to build contract-compliant solutions.
Microsoft 365 SME for HUD OIG
Client First Technologies
12.2022 - 06.2024
- Delivered Microsoft 365 training, boosting user adoption of Power BI and Power Automate.
- Secured 3-year Authority to Operate (ATO) for M365 email operations, meeting compliance.
- Reduced downtime by resolving advanced technical issues across M365 environments.
- Executed ITIL-aligned Change Requests, optimizing IT processes.
Service Engineer (PSJH)
REV Tech
07.2021 - 12.2022
- Resolved 150+ Tier 3 support tickets per month, achieving 95% satisfaction.
- Reduced downtime by 30% by addressing ServiceNow, Teams, Power BI, Exchange, and Outlook issues.
- Documented environment changes to maintain compliance and transparency.
IT Manager
ConneXion360
02.2021 - 09.2021
- Secured M365 E5 migration with enhanced SharePoint/Teams compliance and security using Defender.
- Configured Intune reporting for organization-wide compliance checks.
- Deployed Azure AD in Zero Trust, strengthening security posture.
Senior Corporate IT Support
Armor Cloud Security
Richardson, United States
01.2020 - 01.2021
- Increased system performance by 15% in Exchange Online and collaboration platforms.
- Integrated Teams calling with Cisco Phone System, streamlining communication.
- Administered Jira to improve engineering project tracking.
IT Support Specialist (U.S. Lead)
Avigilon
Dallas, United States
05.2016 - 12.2019
- Increased customer satisfaction by 15% via new IT service strategies.
- Managed Active Directory, Office 365, and Teams administration.
- Trained and managed a U.S. IT support team, improving service delivery.
Education
High School Diploma -
Marcus High School
Flower Mound, TX01.1996
Skills
- Microsoft 365 Suite
- SharePoint
- Exchange Online
- Power Automate
- Power Apps
- Teams
- Outlook
- OneDrive
- Compliance Audit (ATO)
- Copilot
- Endpoint & Cloud Management
- Intune
- Azure AD
- Zero Trust
- DLP
- Device Compliance
- Collaboration & Reporting
- ServiceNow
- Power BI
- Jira
- Adobe Workfront
- Egnyte
- Scripting & Automation
- PowerShell
- ITIL Change Management Processes
- Other Tools
- Cisco Phone System
- Windows Server 2008
- Windows Server 2012
- Active Directory
- Regulation and compliance
Certification
- Leadership Foundations
- Copilot in Teams: AI-Powered Collaboration
- Microsoft Copilot Studio (Building & Development)
- Generative AI Productivity Hacks
- Cloud Management with Microsoft Intune
Personal Information
Title: Microsoft 365 Subject Matter Expert
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteTimeline
M365 Subject Matter Expert
Santander
06.2024 - Current
Senior SharePoint Developer for U.S. Department of Veterans Affairs
Client First Technologies
04.2024 - 06.2024
Microsoft 365 SME for HUD OIG
Client First Technologies
12.2022 - 06.2024
Service Engineer (PSJH)
REV Tech
07.2021 - 12.2022
IT Manager
ConneXion360
02.2021 - 09.2021
Senior Corporate IT Support
Armor Cloud Security
01.2020 - 01.2021
IT Support Specialist (U.S. Lead)
Avigilon
05.2016 - 12.2019
High School Diploma -
Marcus High School