STEPHEN KUNDRAT
Riverview,FL
Summary
Knowledgeable District Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
25
25
years of professional experience
Work History
Store Manager
Burlington
11.2022 - 03.2025
- Oversaw daily operations, ensuring store efficiency and optimal staff performance.
- Developed and implemented training programs to enhance employee skills and customer service.
- Managed inventory control processes, optimizing stock levels and minimizing shrinkage.
- Analyzed sales data to inform strategic decisions and improve product offerings.
- Cultivated relationships with suppliers to negotiate favorable terms and maintain quality standards.
- Led team meetings to communicate objectives, share updates, and foster collaboration among staff.
- Streamlined operational processes, reducing wait times and improving customer satisfaction scores.
District Manager
PSL Management Associates dba Cash 2 U
10.2013 - 11.2022
- Managed 14 successful store fronts which included overseeing all underwriting and collections of over $50,000,000 in payday loans, installment loans, and title loans.
- Developed new sales plans and strategies significantly increasing productivity and reducing costs.
- Responsible for learning and then training entire district on multiple occasions when legislation made current loan models unprofitable.
- Directed operational strategies to enhance store performance and customer satisfaction.
- Implemented training programs for staff to improve service quality and efficiency.
- Analyzed financial reports to identify trends and drive budgetary decision-making.
Regional Manager
Check Exchange
01.2000 - 09.2013
- Accountable for all aspects of 48 locations in Ohio and Kentucky.
- Managed six direct reports with accountability of applications, approvals, closings, and collections of over $150,000,000 in payday and installment loans
- Mentored and trained management teams to improve performance and operational efficiency.
- Analyzed market trends to identify new business opportunities and optimize product offerings.
- Outsourced multiple partners and expanded our loan product into various other business entities.
- Negotiated all leases as well as repair and maintenance of 48 Locations.
- Led regional operations to enhance service delivery and customer satisfaction.
- Developed and implemented strategic initiatives to increase market penetration and revenue growth.
Education
BA - Liberal Arts, Economics Minor
University of Pittsburgh
Skills
- Excellent Communication skills
- Experienced Team leader
- Critical Thinking
- Organized and Flexible
- Accuracy and efficiency
- Detail-Oriented
- Adaptable
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Burlington
11.2022 - 03.2025
District Manager
PSL Management Associates dba Cash 2 U
10.2013 - 11.2022
Regional Manager
Check Exchange
01.2000 - 09.2013
BA - Liberal Arts, Economics Minor
University of Pittsburgh
Community Service
Richmond girls softball, President, Community Fest, worked carnival games, inflatables and made snow cones for community outreach
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