Stephen Kusnit
Keller,Texas
Summary
Contingent Workforce Solutions Professional with over 25 years success in Client Service Management, with an emphasis on Implementations and Program Management for MSP/VMS, Payroll, IC Compliance, Direct Sourcing, SOW, and RPO Programs across multiple industries including finance, telecom, energy, information technology, insurance, healthcare, transportation, and retail.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner-Principal
Intuitive Technology Consultants
01.2022 - Current
- Provide Contingent Workforce Management Implementation Consultation for various clients; MSP/VMS, Payroll, IC Compliance, Direct Sourcing, RPO
Sr. Director, Implementation Project Management
Innova Solutions– HireGenics
11.2015 - 08.2023
- Lead all MSP/VMS, Payroll, IC Compliance and Direct Sourcing Program Implementations
Director, Implementation Project Management
ACS Group – HireGenics
12.2013 - 11.2015
- Providing Project Management Leadership for multiple Payroll, IC Compliance, Direct Sourcing, and MSP/VMS Implementations for Fortune 500 clients throughout the US and Canada
- Developed an Implementation Management Toolkit for MSP/VMS, Payroll, IC Compliance and Direct Sourcing Programs
MSP/VMS Implementation Project Manager
Barpellam (formerly Bartech)
09.2011 - 08.2013
- Providing Project Management for multiple MSP/VMS programs in the telecommunication, manufacturing, healthcare, insurance and pharmaceutical industries
- Revenue ranged from $30M to $240M
- Managed concurrent implementations utilizing PMI methodology
- Analyzed current state operational analysis and developed future state operational processes
- Facilitated technology and operational workshops with the customer
MSP/VMS Program Director
Nokia Siemens Networks/ZeroChaos
11.2008 - 08.2011
- For US and Canadian operations; annual revenue more than $35M
- Managed program to meet all contractual SLA’s and KPI’s
- Managed supplier contract negotiation and vetting process, increasing key supplier ranks 30%
- Led PMO Team of 5; Resource Manager, Project, Invoice and On-Boarding Specialists
MSP/VMS Program Director/Implementation Project Manager
Southwest Airlines/Ensemble-Chimes Global
06.2007 - 11.2008
- For Southwest Airlines; annual revenue more than $40M; included additional 40% growth in first 8 months of operation
- Led the MSP/VMS Program Implementation, which included Requirements Gathering and Documentation, Supplier Adoption, Rate Card Analysis and VMS Configuration
- Managed all PMO operations for 4-member team including Resource Manager, Invoicing Specialist and On-Boarding Specialist
- Analyzed client spend through strategic business assessment, and led contractor rate analysis and development of program rate card
- Managed staffing supplier population to program SLA’s and KPI’s
Sr. Implementation Project Manager
Guidant Group (formerly Comensura)
10.2003 - 06.2007
- Leading the implementation of multiple MSP/VMS Programs within the Energy arena; annual revenue more than $45M each
- Documented program requirements; Led Supplier Adoption; Analyzed contingent labor spend and created Rate Cards for multiple clients
- Identified and analyzed client spend through rapid and strategic business assessments during Pre-Sales Client Presentations
Branch Manager, District Sales Executive
Computer Horizons Corporation
10.2000 - 09.2003
- Managing 9 accounts including 5 major clients encompassing healthcare, manufacturing, financial and telecommunication industries, generating over $3 million in annual revenue
- Built strong relationships with customers, proactively evaluating satisfaction and quickly resolving issues to create trust and gain optimal bidding position for future projects
- Identified technical staffing and IT solutions needs, interviewing and listening carefully to pinpoint current priorities, budget allocations, upcoming opportunities, and hospital and medical clinic HIPAA compliance status
Sr. Client Staffing Manager
Alternative Resources Corporation
11.1998 - 10.2000
- Responsible for directing 65 technical consultants on 13 client projects across multiple industries, growing revenues by over 35% to $4.25 million
- Achieved Top 10% ranking
- Developed excellent client satisfaction record, providing personable and professional service, responding to emerging needs to grow accounts and extend existing contracts
- Achieved all goals for consultant retention, securing timely placements, negotiating bill rates, assisting in Human Resource issues, and recommending for career advancements
Education
Bachelor of Science - Biology; Chemistry and Earth Science Minors
Michigan Technological University
Houghton, MISkills
- Customer relations
- Client service
- Verbal and written communication
- Project management
- Operations management
- Strategic planning
- Staff management
- Team oversight
- Consulting
- Contract management
- Regulatory compliance
- Human resource management
- Partnership development
- KPI management
- Supply chain optimization
- Service quality assurance
- Competitive analysis
- Process optimization
- Agile methodology implementation
- Program creation and implementation
- Life cycle project management
- Strategic project planning
- Client engagement optimization
- Key partnership cultivation
- User experience enhancement
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Customer service management
- Effective leader
- Delegating work
- Business Analytics
Key Contributions
- Created Implementation Project Management Tool Kit for MSP/VMS, Payroll, IC Compliance and Direct Sourcing Programs.
- Successfully led the implementation of 45+, MSP/VMS, Payroll, IC Compliance, Direct Sourcing and SOW Programs for Fortune 1000 companies throughout the US, Canada, Caribbean and Great Britain; Program revenue size ranged from $10M to $240M.
- Successfully managed several MSP/VMS Programs with operations in the US, Canada and Caribbean.
- Possess a documented record of building strong client relationships, establishing an industry reputation of integrity and quality with personalized, proactive service.
- Diverse VMS implementation experience with VNDLY, Fieldglass, Beeline, and IQ Navigator.
Certification
- Six Sigma Certification
- Project Management Professional - Project Management Institute [2013-2020]
Service Excellence Awards - 2014; 2020; 2021
2014 Award - Received for the creation of an Implementation Tool Kit and Process Workflow for all MSP/VMS, Payroll & IC Compliance Program Implementations
2020 Award - Received for the leading the successful implementation of a MSP/VMS Program for a large US Bank; this effort was completed in less than 10 weeks, whereas a traditional implementation may take upwards of 14-16 weeks.
2021 Award - Received for leading a new practice process for Direct Sourcing Programs.
Timeline
Owner-Principal
Intuitive Technology Consultants
01.2022 - Current
Sr. Director, Implementation Project Management
Innova Solutions– HireGenics
11.2015 - 08.2023
Director, Implementation Project Management
ACS Group – HireGenics
12.2013 - 11.2015
MSP/VMS Implementation Project Manager
Barpellam (formerly Bartech)
09.2011 - 08.2013
MSP/VMS Program Director
Nokia Siemens Networks/ZeroChaos
11.2008 - 08.2011
MSP/VMS Program Director/Implementation Project Manager
Southwest Airlines/Ensemble-Chimes Global
06.2007 - 11.2008
Sr. Implementation Project Manager
Guidant Group (formerly Comensura)
10.2003 - 06.2007
Branch Manager, District Sales Executive
Computer Horizons Corporation
10.2000 - 09.2003
Sr. Client Staffing Manager
Alternative Resources Corporation
11.1998 - 10.2000
Bachelor of Science - Biology; Chemistry and Earth Science Minors
Michigan Technological University
Similar Profiles
Neha JadavNeha Jadav
Oracle Database Architect at Intuitive Technology PartnersOracle Database Architect at Intuitive Technology Partners
Aniket PawarAniket Pawar
Associate Project Manager at Intuitive Technology PartnersAssociate Project Manager at Intuitive Technology Partners
Yazmin LimonYazmin Limon
Logistics Coordinator at Recycling Technology ConsultantsLogistics Coordinator at Recycling Technology Consultants
Willie TurpinWillie Turpin
Respiratory Therapy Manager at Texas Health ResourcesRespiratory Therapy Manager at Texas Health Resources
Jen MetzgerJen Metzger
Appointment Setter/Discovery Call Advisor at Prosperity Of LifeAppointment Setter/Discovery Call Advisor at Prosperity Of Life