Stephen Kyle Fricke
Circleville
Summary
I am looking for a position to continue growing and developing myself and team members in all areas of store operations including supervision/management. To work for a company that has advancement opportunities, relocation opportunities, and to run a successful and profitable location. QUALIFICATIONS: I have 28 years of experience in the retail industry and 12 in the restaurant industry (this is concurrent with my retail experience), 26 years of which have included various management/supervisor positions including: Team Leader, Shift Manager, Department Manager, Assistant Manager, Administrative Manager, Operations Manager, Field Supervisor, Store Manager, and General Manager.
Overview
30
30
years of professional experience
Work History
Travel Center General Manager
Pilot Flying J
10.2024 - Current
- As the TCGM of a 24 hour facility, I am responsible for meeting Pilot standards and implementing Pilot processes and procedures. I am responsible for the staffing of the travel center and the QSR (Subway).
- Evaluated employee performance regularly to identify areas for improvement or commendation as appropriate given individual circumstances.
- Enhanced customer satisfaction by implementing efficient operational processes and maintaining a clean, welcoming travel center environment.
- Optimized employee scheduling for peak periods, effectively balancing staffing needs with budgetary constraints.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
Love’s Travel Stop
07.2014 - 09.2024
- As General Manager of a 24-hour facility I was responsible for meeting Love’s standards and expectations. During my time with Love’s I ran 6 different locations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term location growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
General Manager
Sprint Wireless
03.2014 - 07.2014
Store Manager
Dollar General
10.2013 - 03.2014
Field Supervisor/Walmart Accounts
Color Star Growers
01.2013 - 10.2013
Assistant Manager
CVS/pharmacy
06.2012 - 12.2012
Assistant Manager
Toys R Us (Closed)
06.2010 - 04.2012
Administrative Manager
Lowe’s Home Improvement
09.2005 - 05.2010
Assistant Manager
Walmart
04.1995 - 07.2005
Education
No Degree - Business Administration
Missouri Southern State University
Joplin, MOSkills
- Operations management
- Sales management
- Store operations
- Employee training
- Budget planning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Effective communication
- Customer relationship management
- Recruitment and hiring
Timeline
Travel Center General Manager
Pilot Flying J
10.2024 - Current
General Manager
Love’s Travel Stop
07.2014 - 09.2024
General Manager
Sprint Wireless
03.2014 - 07.2014
Store Manager
Dollar General
10.2013 - 03.2014
Field Supervisor/Walmart Accounts
Color Star Growers
01.2013 - 10.2013
Assistant Manager
CVS/pharmacy
06.2012 - 12.2012
Assistant Manager
Toys R Us (Closed)
06.2010 - 04.2012
Administrative Manager
Lowe’s Home Improvement
09.2005 - 05.2010
Assistant Manager
Walmart
04.1995 - 07.2005
No Degree - Business Administration
Missouri Southern State University
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