Stephen Lac

Expertly manage and configure firm-wide IT infrastructure using Intune and Autopilot, ensuring efficient deployment and security of devices and applications.
Administer Enterprise Mobility and Security (EMS) suite to safeguard access to corporate data across various devices, maintaining stringent security standards.
Oversee the iManage Document Management System, ensuring optimal document storage, retrieval, and collaboration capabilities.
Provide comprehensive technical support and training to staff, enhancing overall IT literacy and troubleshooting common hardware and software issues.
Lead critical IT projects, including software upgrades and new technology implementations, consistently delivering on time and within budget.
Uphold strict IT security and compliance standards in line with industry best practices and firm policies, conducting regular audits and implementing necessary security protocols.
Conduct data analysis and generate detailed reports on IT operations and system performance for senior management.
Liaise with external vendors for the acquisition and management of IT solutions, fostering strong, productive relationships.
Continuously explore and introduce innovative IT solutions to drive efficiency and competitiveness in the firm’s operations.
Develop and maintain robust disaster recovery and business continuity plans, ensuring minimal service disruption during emergencies.

• Provide on-site support to users
• Install and fix printers and set up network scanning
• Onboard new hires using Adaxes
• Assist customers in identifying issues and explaining solutions to restore service and functionality
• Used ticketing systems to manage and process support actions and requests
• Travel to different state sites as needed to decommission offices and support trials.

• Resolved level 1-3 software and hardware tickets promptly and professionally
• Installed and configured desktops, laptops, printers, and other equipment
• Managed active directory and JIRA ticketing system
• Provided support through phone, Teams, and email
• Trained new hires on various systems and software
• Collaborated with business partners and internal stakeholders to optimize the scheduling of repair and upgrade jobs, minimizing resource availability disruptions
• Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.

• Implemented IT support ticketing system for increased efficiency and organization
• Troubleshoot network and internet issues to ensure efficient sales protocols
• Monitored and resolved software/hardware conflicts across five dealerships
• Imaged and decommissioned hardware
• Communicated all learning and performance objectives, schedules, and training assessments to upper management
• Trained new hires to perform cross-training exercises with experienced workers.

• Collaborated with vendors at Spring House to perform maintenance and repair of laboratory equipment
• Resolved and assisted scientists with IT issues, actively troubleshooting requests to ensure minimal disruption
• Managed procurement of PC hardware and software through various vendors, facilitating the acquisition process
• Orchestrated solutions across different associated groups to reach effective resolutions for complex challenges
• Employed innovative methods to assist scientists with a variety of problems, delivering practical and resourceful solutions
• Utilized the IRIS ticketing system to efficiently submit requests and monitor workflow progress
• Imaged over 1,000 desktops and laptops for both new and existing employees, ensuring a smooth onboarding process
• Demonstrated expertise in configuring Proxy PC setups, file sharing, and managing Windows folders and file permissions
• Integrated vendor PCs into the JNJ domain using GxP-approved scripts or a light-touch process, ensuring seamless network connectivity
• Configured MLL PCs with specialized lab instruments, such as analyzers, centrifuges, CO2 incubators, and protein purification systems
• Fostered strong relationships and supported key vendors, including Agilent and Thermo Fisher
• Collaborated closely within a team to maintain common goals and aid when needed
• Took on a training role during the acquisition process, sharing expertise and knowledge with the team
• Conducted daily system monitoring to ensure the integrity and availability of hardware, server resources, systems, and critical processes
• Ensured a superior user experience by proactively supporting and communicating system changes to users.