Detail-oriented and organized Technical Support Representative with a strong foundation in troubleshooting, desktop support, and Jr. system administration across Windows and Mac platforms. Recognized for efficiently resolving issues on the first call and effectively meeting tight deadlines. Experienced in identifying and understanding the needs of both business and home users, with a solid background in engineering project management, including load and cost calculations and setting clear project parameters. A proactive, enthusiastic team player with a meticulous approach to delivering quality support and contributing to overall company success.