Stephen LaFleur
Las Vegas,NV
Summary
- Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
-Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Management Coordinator/Service Repair
Christie Lites
09.2021 - 12.2023
- Established strong relationships with clients by maintaining open lines of communication and providing regular updates on project progress.
- Coordinated cross-functional teams to ensure smooth execution of complex projects from inception to completion.
- Resolved any issues or conflicts that arose during projects promptly, minimizing delays or disruptions in work processes.
- Improved equipment functionality by diagnosing and repairing various electronic devices.
- Collaborated with team members to complete complex repairs and improve overall service quality.
Warehouse Dock Worker
Empire Distributors
01.2015 - 01.2020
- Reduced errors in the handling of incoming shipments by maintaining accurate records and ensuring proper storage.
- Ensured accurate inventory management through meticulous record-keeping and regular communication with other warehouse staff.
- Maintained a clean, safe, and organized dock area by adhering to company safety policies and procedures.
- Collaborated effectively with fellow team members to achieve smooth operations during high-volume periods at the receiving dock.
Cook/Food Service Worker
Oriental Cuisine
01.2006 - 01.2012
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, contributing to balanced registers and streamlined financial reporting.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged repeat business.
Education
Bachelor of Science - Show Production And Touring
Full Sail University
Winter Park, FL01.2014
Skills
- Strategic Thinking
- Time Management
- Promotional Strategies
- Salesmanship
- Quality Assurance
- Customer Service Excellence
- Upselling Techniques
Certification
- CPT - Certified Personal Trainer
Timeline
Project Management Coordinator/Service Repair
Christie Lites
09.2021 - 12.2023
Warehouse Dock Worker
Empire Distributors
01.2015 - 01.2020
Cook/Food Service Worker
Oriental Cuisine
01.2006 - 01.2012
Bachelor of Science - Show Production And Touring
Full Sail University
- CPT - Certified Personal Trainer
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