Stephen Laipply
Cape Coral,FL
Summary
Accomplished Account Manager/Business Development Manager with 34 years of Account Management/ Sales experience. Extensive Landscape Maintenance and construction background including, design installation and irrigation experience Certified Pest Control operator 20+ yrs.. Solid record directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with reasonable solutions.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Business Development Manager
Paradise Concierge Services LLC
Cape Coral , FL
2020.10 - Current
- Service and Landscape Consulting working with clientele in the private sector Developing short-term and long-term vision and strategy to achieve targeted sales objectives.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Established new customer accounts using negotiation and sales closing abilities.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
Account Manager
Brightview Landscapes
Englewood , FL
2019.12 - 2020.10
- Managed $1.5 million dollar maintenance portfolio of diverse properties, including high profile private business and government accounts,and HOA's.
- Increased yearly sales by cultivating successful customer relations and efficiently resolving service requests.
- Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
- Built strong community relations with subcontractors and vendors to optimize cost savings and timely completion
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Monitored internal financial budgets to measure against projections.
- Established project budgets and tracked expenditures. Implemented consultative sales techniques to generate revenues and exceed sales targets.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
- Participated in industry and trade organizations to build industry and customer alliances.
- Liaised with channel partners to build business.
- Led programs to solve strategic growth questions for business.
Business Development Manager
Hulett Environmental Services
Fort Myers , FL
2019.02 - 2019.12
- Generated revenues and exceeded sales targets through the implementation of consultative sales techniques.
- Aided customers in choosing the most fitting products, ensuring a personalized experience that fulfilled their specific needs.
- Built strong, professional relationships by identifying client needs resulting in increased overall sales and opportunities
- Built industry and customer alliances through participation in industry and trade organizations.
- Liaised with channel partners to build business.
- Led programs to solve strategic growth questions for business.
Account Manager
Estate Lawn and Landscape
Ft. Myers , FL
2017.07 - 2019.03
- Managed $1.2 million dollar maintenance portfolio of diverse properties, including high profile private business and government accounts,and HOA's.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Developed and cultivated strong relationships and communications with contractors, subcontractors, vendors and customers.
- Prioritized needs and delegated assignments to handle multiple projects simultaneously.
- Documented labor hours and budget expenses for projects.
- Accomplish established objectives through diligent planning, monitoring and appraising job results.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks.
- Led Teams in Safety, DOT,OSHA, and Equipment Management.
Account Manager/Business Development
Landcare (formerly Trugreen Landcare)
DFW/OKC/Orlando , FL
2013.08 - 2017.07
- Managed $1.5 million dollar maintenance portfolio of diverse properties, including high profile private business (Orlando Health Hospital System) and government accounts (Patrick Air Force Base}, Municipalities (CIty Of Hurst) and HOA's.
- Established new customer accounts using negotiation and sales closing abilities.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Successfully managed Landscape crews dedicated to maintenance,enhancements, and irrigation installation and checks.
- Successfully managed $ 2 million dollar landscape renovations for street scapes and landscape renovations for the city of Hurst Tx.
- Enhancement Sales of 600,000 + in first 6 months, and delivered over 300,000 in new business during first 12 months.
- Provided oversight for a varied team of 40, and 11 individual direct report team members in different locations.
- Oversee multiple renovation projects ranging in size up to $1M.
- Created comprehensive reports on account performance and presented them to senior management.
- Documented labor hours and budget expenses for projects.
- Ensure client issues are dealt with efficiently and effectively by communicating with clients and service teams.
- Accomplish established objectives through diligent planning, monitoring and appraising job results.
- Conduct regular safety meetings, and supervise the hiring and training of all field personnel.
- Develop and cultivate strong relationships and communications with contractors, subcontractors, vendors and customers.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks.
- Led Teams in Safety, DOT,OSHA, and Equipment Management.
Corporate Quality Auditor
Landcare (formerly Trugreen Landcare)
2011.08 - 2013.05
- Conducted internal audits to ensure compliance with quality standards.
- Created comprehensive reports on account performance and presented them to senior management.
- Implemented strategies and processes to increase and maintain job quality and increase efficiencies in SOP's, horticultural practices, and offered recommendations for enhancement sales to increase revenues in over 60 branches nationwide.
- Investigated customer complaints and initiated corrective actions.
- Developed and maintained audit plans, checklists and procedures.
- Performed root cause analysis of non-conformance issues.
- Performed necessary on-boarding functions and training auditors in four different regions.
Education
Communications
Oklahoma State University
Skills
- Team Building
- Business Development
- Project Management
- Sales Presentations
- Lead Generation
- Client Consultations
- Customer Service
- Relationship Building and Development
- Strategic Partnerships
- CRM Platforrms
- Revenue Forecasting
- Quality Control
- Training and Development
- Cost Management
- Negotiations
- Sales and Marketing
- Territory Management
- Strategic Planning
Timeline
Business Development Manager
Paradise Concierge Services LLC
2020.10 - Current
Account Manager
Brightview Landscapes
2019.12 - 2020.10
Business Development Manager
Hulett Environmental Services
2019.02 - 2019.12
Account Manager
Estate Lawn and Landscape
2017.07 - 2019.03
Account Manager/Business Development
Landcare (formerly Trugreen Landcare)
2013.08 - 2017.07
Corporate Quality Auditor
Landcare (formerly Trugreen Landcare)
2011.08 - 2013.05
Communications
Oklahoma State University
- Certified Pest Control Operator 1991-2011
Certification
- Certified Pest Control Operator 1991-2011
Ownership Experience
Owner - Van Wert Lawn Service/Owner - Fine Lines Tree and Lawn - Van Wert, OH/ Ft. Wayne In. Mar. 1991 to Sept. 2011
- Successfully owned and operated two multi-faceted service operations, consisting of multiple mowing crews, chemical applications, landscaping, tree trimming and snow removal.
References
Available Upon Request
Ownership Experience
Owner - Van Wert Lawn Service/Owner - Fine Lines Tree and Lawn - Van Wert, OH/ Ft. Wayne In. Mar. 1991 to Sept. 2011
- Successfully owned and operated two multi-faceted service operations, consisting of multiple mowing crews, chemical applications, landscaping, tree trimming and snow removal.
- Certified Pest Control Operator for 20+ years
- Managed all aspects of Operations and Sales including Enhancement/New Landscape design and installations. Chemical Applications, Crew and Equipment Safety.
- Van Wert Lawn Service consisted of over 450 customers where we provided all turf and horticulture applications along with enhancements of pruning, mulching, and landscape installation.
- Fine Lines Tree service was started in 2006, achieving over $250,000 in new revenue in first year of business that included all aspects of arbor care.
References
Available Upon Request
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