Stephen Lau
Philadelphia,PA
Summary
Dynamic professional with a strong background in store management and operations. Proven ability to lead teams, streamline processes, and enhance customer experiences. Focused on collaborative team efforts and adaptable to changing retail environments. Known for strategic problem-solving and fostering a positive work environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Store Director
Shoprite Supermarkets
07.2017 - Current
- Improved store sales at the highest volume ShopRite in the Philadelphia-area with a yearly revenue greater than $80 million by implementing creative merchandising strategies and eye-catching product displays.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained a clean, safe, and organized store environment for both customers and employees.
- Reduced waste and pursued revenue development strategies to keep 14 departments aligned with sales and profit targets.
- Empowered a staff of 250+ employees through ongoing coaching and development opportunities leading to higher productivity.
- Developed a positive store culture by fostering open communication and promoting teamwork among employees.
Corporate Trainer & Sales Merchandising Manager
Dietz & Watson
09.2005 - 07.2017
- Hired as a Sales Merchandiser and promoted to various positions within the company. 1st employee to hold a dual role as Corporate Trainer & Sales Merchandising Manager, overseeing the largest account for Dietz & Watson: Wakefern Food Corporation, which generated 25% of the company's yearly revenue.
- As a Corporate Trainer, traveled the USA to deliver impactful workshop courses for retail employees to promote the Dietz & Watson brand in their delis.
- As a Sales Merchandising Manager, oversaw a team of 15 Merchandisers on Dietz & Watson's largest account covering a territory of 300 stores across 6 states.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
Education
Business Communication
Brookdale Community College
Lincroft, NJMiddletown H.S. North
MiddletownSkills
- Efficient store management
- Effective team leadership
- Collaborative team oversight
- Employee motivation
- Cost-efficient inventory oversight
- Service-oriented communication
Accomplishments
- Top Fundraiser Recognition: Earned a feature on the Cheerios cereal box as a top fundraiser for ShopRite's "Partners in Caring" nonprofit organization to help fight hunger.
- Peer-Recognized Leader: Voted top in class in Dale Carnegie Leadership Training for outstanding leadership, communication, and collaborative skills.
- Future Business Leaders of America (FBLA) Member: Actively engaged in national competitions and leadership development initiatives, building foundational skills in business strategy, diversity, communication, and teamwork.
Certification
- ServSafe Instructor/Proctor certification
- OSHA Pallet Jack certification
- HIPAA certification
Timeline
Assistant Store Director
Shoprite Supermarkets
07.2017 - Current
Corporate Trainer & Sales Merchandising Manager
Dietz & Watson
09.2005 - 07.2017
Business Communication
Brookdale Community College
Middletown H.S. North
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