Stephen Lavoie
Manchester
Summary
Dynamic and dependable professional with experience at L&W Supply, excelling in customer service and problem-solving. Proven ability to enhance delivery accuracy and foster teamwork, while adeptly managing inventory and logistics. Recognized for maintaining a positive attitude and achieving high customer satisfaction through effective communication and attention to detail.
Overview
4
4
years of professional experience
Work History
Sheetrock Delivery Associates
L&W Supply (WorkPath Staffing Agency)
08.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Streamlined package handling by organizing parcels for efficient loading and unloading.
- Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
- Increased repeat business by providing exceptional customer service during each interaction.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Obtained signatures for delivery documents and packages.
Field Crew Leader (Versatility in All Tasks)
Petes Stand
06.2021 - 10.2023
- Developed strong relationships with clients, leading to repeat business for the company.
- Contributed to a positive work environment, fostering collaboration among team members.
- Reduced downtime by properly maintaining equipment and troubleshooting issues promptly.
- Increased accuracy of work by implementing precise measurement techniques during field operations.
- Handled challenging weather conditions during fieldwork, demonstrating adaptability and commitment to project success.
- Improved project efficiency by effectively managing and allocating resources as a Field Crew Member.
- Streamlined communication between field crew members and supervisors, resulting in better decision-making and increased overall performance.
- Enhanced team productivity by efficiently completing assigned tasks within deadlines.
- Established a history of reliable attendance that was instrumental in maintaining the project schedule and delivering consistent results.
- Collaborated on complex projects, utilizing various tools and technologies to achieve desired results.
- Effectively managed inventory of supplies and materials, reducing waste and costs associated with reordering items frequently.
- Consistently met quality standards set forth by management while maintaining strict adherence to deadlines.
- Displayed exceptional teamwork skills when collaborating with other Field Crew Members on large-scale projects.
- Provided valuable input during project planning stages, optimizing resource allocation based on specific site needs and constraints.
- Implemented time-saving strategies that allowed for more efficient completion of tasks across different job sites.
- Directed and coordinated activities of Harvesting projects by delegating 3-4 subordinates.
Retail Customer Sales Associate
Mr.G's Liquidation Center
11.2022 - 04.2023
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Resolved customer complaints professionally, fostering trust and loyalty among clientele.
- Improved sales performance by actively promoting products and engaging customers in informative conversations.
- Offered valuable product suggestions based on customer needs and preferences, increasing overall satisfaction levels.
- Maintained a clean and inviting store environment for enhanced customer experience.
- Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
- Developed strong product knowledge, enabling effective recommendations and upselling opportunities.
- Coordinated with other departments for special promotions or events that stimulated greater foot traffic into the retail establishment.
- Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Adhered strictly to company standards on safety protocols applicable during COVID-19 pandemic period while interacting with customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
Skills
- Loading and unloading
- Package handling
- GPS navigation
- Deadline adherence
- Problem-solving
- Teamwork and collaboration
- Customer service
- Heavy lifting
- Attention to detail
- Dependable and reliable
- Positive attitude
- Lifts up to 100 pounds
Timeline
Sheetrock Delivery Associates
L&W Supply (WorkPath Staffing Agency)
08.2024 - Current
Retail Customer Sales Associate
Mr.G's Liquidation Center
11.2022 - 04.2023
Field Crew Leader (Versatility in All Tasks)
Petes Stand
06.2021 - 10.2023
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