Summary
Overview
Work History
Skills
Timeline
Generic

Stephen Lavoie

Manchester

Summary

Dynamic and dependable professional with experience at L&W Supply, excelling in customer service and problem-solving. Proven ability to enhance delivery accuracy and foster teamwork, while adeptly managing inventory and logistics. Recognized for maintaining a positive attitude and achieving high customer satisfaction through effective communication and attention to detail.

Overview

4
4
years of professional experience

Work History

Sheetrock Delivery Associates

L&W Supply (WorkPath Staffing Agency)
08.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
  • Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
  • Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
  • Collaborated with team members to meet tight deadlines during peak delivery periods.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Streamlined package handling by organizing parcels for efficient loading and unloading.
  • Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
  • Increased repeat business by providing exceptional customer service during each interaction.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Obtained signatures for delivery documents and packages.

Field Crew Leader (Versatility in All Tasks)

Petes Stand
06.2021 - 10.2023
  • Developed strong relationships with clients, leading to repeat business for the company.
  • Contributed to a positive work environment, fostering collaboration among team members.
  • Reduced downtime by properly maintaining equipment and troubleshooting issues promptly.
  • Increased accuracy of work by implementing precise measurement techniques during field operations.
  • Handled challenging weather conditions during fieldwork, demonstrating adaptability and commitment to project success.
  • Improved project efficiency by effectively managing and allocating resources as a Field Crew Member.
  • Streamlined communication between field crew members and supervisors, resulting in better decision-making and increased overall performance.
  • Enhanced team productivity by efficiently completing assigned tasks within deadlines.
  • Established a history of reliable attendance that was instrumental in maintaining the project schedule and delivering consistent results.
  • Collaborated on complex projects, utilizing various tools and technologies to achieve desired results.
  • Effectively managed inventory of supplies and materials, reducing waste and costs associated with reordering items frequently.
  • Consistently met quality standards set forth by management while maintaining strict adherence to deadlines.
  • Displayed exceptional teamwork skills when collaborating with other Field Crew Members on large-scale projects.
  • Provided valuable input during project planning stages, optimizing resource allocation based on specific site needs and constraints.
  • Implemented time-saving strategies that allowed for more efficient completion of tasks across different job sites.
  • Directed and coordinated activities of Harvesting projects by delegating 3-4 subordinates.

Retail Customer Sales Associate

Mr.G's Liquidation Center
11.2022 - 04.2023
  • Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
  • Collaborated with team members to achieve sales targets and improve overall store performance.
  • Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
  • Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
  • Resolved customer complaints professionally, fostering trust and loyalty among clientele.
  • Improved sales performance by actively promoting products and engaging customers in informative conversations.
  • Offered valuable product suggestions based on customer needs and preferences, increasing overall satisfaction levels.
  • Maintained a clean and inviting store environment for enhanced customer experience.
  • Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
  • Developed strong product knowledge, enabling effective recommendations and upselling opportunities.
  • Coordinated with other departments for special promotions or events that stimulated greater foot traffic into the retail establishment.
  • Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Adhered strictly to company standards on safety protocols applicable during COVID-19 pandemic period while interacting with customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed cash, card, and check transactions to complete customer purchases.

Skills

  • Loading and unloading
  • Package handling
  • GPS navigation
  • Deadline adherence
  • Problem-solving
  • Teamwork and collaboration
  • Customer service
  • Heavy lifting
  • Attention to detail
  • Dependable and reliable
  • Positive attitude
  • Lifts up to 100 pounds

Timeline

Sheetrock Delivery Associates

L&W Supply (WorkPath Staffing Agency)
08.2024 - Current

Retail Customer Sales Associate

Mr.G's Liquidation Center
11.2022 - 04.2023

Field Crew Leader (Versatility in All Tasks)

Petes Stand
06.2021 - 10.2023

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Stephen Lavoie