Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Layne

New York,New York

Summary

Results-driven professional with significant experience at Trader Joe's, excelling in customer service and inventory oversight. Ability to boost client satisfaction through strong communication skills and thorough product knowledge. Expertise in data entry and payment reconciliation, consistently producing precise reports and addressing discrepancies to align with business goals.

Overview

22
22
years of professional experience

Work History

Crew Member/Section Leader

Trader Joe's
New York, New York
03.2012 - 03.2022
  • Provide high-touch customer service experience by engaging guests in conversation with eye contact, inquiring about their needs, sharing product knowledge, and quickly resolving any concerns
  • Manage vitamin section of store, including ordering, stocking, and positioning merchandise according to seasonal needs, assisting customers, and guiding them to companies' product information
  • Escort clients with disabilities throughout entire shopping experience, introducing new products and suggesting their use for specific needs
  • Exercise proper food handling procedures to avert cross contamination

Print Analyst

Resource Employment Solutions- Zenith Media Group
New York, New York
01.2010 - 01.2012
  • Tracked and reconciled advertising buys for print media, ensuring accuracy of invoicing and clearing payment
  • Assisted in resolving accounting discrepancies with media buyers
  • Collaborated with vendors, analyzed accounts, and resolved various issues to expedite payments
  • Managed coding and data input of print and digital vendor invoices into electronic records system for review and approval by media buyers
  • Developed bi-weekly Accounts Payable reports and updates for senior management

Inventory Coordinator

Turner Broadcasting Systems- Cartoon Network
Atlanta, Georgia
01.2007 - 01.2008
  • Managed inventory orders for network television advertisements, including maintaining accurate billing records, processing sales orders, and generating weekly update reports
  • Entered orders into electronic system, applying specific codes and generating confirmations
  • Reconciled inventory sellout periodically within a week
  • Acted as liaison for sales and researched commercial inventory
  • Generated monthly audit and discrepancy reports for invoicing and sales
  • Coordinated commercial inventory between various advertising agencies and Cartoon Network Sales Office

Network Coordinator

Deutsch Inc.
New York, New York
01.2000 - 01.2007
  • Collaborated with network group of buyers and assistants via accounting department, various networks and cable stations to ensure that all orders placed were allocated correctly
  • Coordinated with traffic department to resolve commercial broadcast discrepancies and produced weekly reports
  • Negotiated and collaborated with vendors to facilitate urgent auditing deadlines
  • Managed timely billing and clearance of assigned clients
  • Maintained discrepancy log and sent weekly reports of unresolved issues to department managers

Education

Associates -

Taylor Business Institute
New York

Speech Pathology

Marymount Manhattan College
New York

Skills

  • Customer service
  • Data entry
  • Interpersonal skills
  • Database management
  • Project management
  • Accounts receivable
  • Payment reconciliation
  • Event coordination
  • Inventory management

Timeline

Crew Member/Section Leader

Trader Joe's
03.2012 - 03.2022

Print Analyst

Resource Employment Solutions- Zenith Media Group
01.2010 - 01.2012

Inventory Coordinator

Turner Broadcasting Systems- Cartoon Network
01.2007 - 01.2008

Network Coordinator

Deutsch Inc.
01.2000 - 01.2007

Associates -

Taylor Business Institute

Speech Pathology

Marymount Manhattan College

Similar Profiles

CREATE PROFILE
Grace Layne